-=PCTechTalk=- Re: help,bluescreen yikes

  • From: Gman <gman.pctt@xxxxxxxxx>
  • To: <pctechtalk@xxxxxxxxxxxxx>
  • Date: Sat, 26 Jul 2008 22:45:27 -0400

Cristy,
    Well, let's cut to the chase.  did you specifically tell them you wanted 
a single stick of memory added to your computer?  If you did, then you are 
the one ultimately responsible for the result.

    On the other hand, if you were the manager, wouldn't you want your techs 
giving out proper advice?  Especially if they're supposed to be protecting a 
famous brand like "Geek Squad".  Better yet, if that advice leads to the 
sale of 2GB instead of just 1 (mo' money, mo' money), doesn't it make sense 
that the policy would be in favor of that?

    I would definitely not pull the new memory.  For one thing, you want the 
manager to have a chance to see the direct results of their installation 
skillz.  For another, opening the case yourself might give them a way out of 
at least refunding you for the erroneous RAM purchase.

    According to your own post, this was the original order for the 3 
sticks.


Channel A DIMM 0  256 mg

Channel B  DIMM 0 256 mg

Channel B DIMM 1 512 mb


Peace,
Gman

"The only dumb questions are the ones we fail to ask"

----- Original Message ----- 
From: "cristy" <poppy0206@xxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Saturday, July 26, 2008 10:23 PM
Subject: -=PCTechTalk=- Re: help,bluescreen yikes


>I may talk to the manager.  Was it there responsibility though to tell me I
> needed to buy a pair of matched sticks to go in there or that I should
> remove the old? Or are they just doing what I asked, to install a stick of
> memory.  I cant recall where the old sticks were before I took it in.  But 
> I
> will try and at least get my money back and dare I let them uninstall the
> stick?  ;0
>
>
> Christine 


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