-=PCTechTalk=- Re: help,bluescreen yikes

  • From: "Don101" <don101@xxxxxxxxxx>
  • To: <pctechtalk@xxxxxxxxxxxxx>
  • Date: Sun, 27 Jul 2008 01:53:03 -0400

A sales person's job is to insure the customer has the knowledge to 
make an informed decision as to the right product to do the job right. 
Even if it costs less than what the customer came in wanting.  This 
builds trust and return business and sharply reduces the number of 
returns and exchanges.

A technicians job is to do what needs to be done and do it right. 
This insures the customer is satified and helps build trust and return 
business.

The salesperson showed a lack of sales skills and customer service. 
The technician did too and in addition displayed a lack of technical 
knowledge.  Combined they cost you a lot of time and money.  You 
should get it all back.  Even the labor charges.  And they should 
return your computer to the state it was in before they got their 
greedy hands on it.

Neither person you encountered did their job correctly.  Scream loud 
and long to the manager.  Don't stop at the first manager who says no. 
You want the store manager and if necessary, the district manager 
and/or the regional manager to get involved.

Don


----- Original Message ----- 
From: "cristy" <poppy0206@xxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Saturday, July 26, 2008 10:23 PM
Subject: -=PCTechTalk=- Re: help,bluescreen yikes


>I may talk to the manager.  Was it there responsibility though to
>tell me I
> needed to buy a pair of matched sticks to go in there or that I
> should
> remove the old? Or are they just doing what I asked, to install a
> stick of
> memory.  I cant recall where the old sticks were before I took it
> in.  But I
> will try and at least get my money back and dare I let them
> uninstall the
> stick?  ;0
>


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