You sound surprised. LOL. I didn't mention any because I never had to use any other than Driver Cleaner Pro, which doesn't work on HP drivers. I suggested you do a search for them and see what you can find that may be free. I didn't mention any registry cleaner. Avoid those unless you HAVE to have one, they can cause more problems than they could fix. Get some recommendations on that as well. I use ERUNT's registry optimizer (with no problems), but I don't know if it's actually a "cleaner". -Clint God Bless Clint Hamilton, Owner http://www.OrpheusComputing.com http://www.ComputersCustomBuilt.com ----- Original Message ----- From: "David Grossman" Great Minds Think Alike Department: Clint, I received your email together with a response from HP. HP said the same thing as you - that I should try a 3rd party registry cleaner! They suggested that I visit http://www.wugnet.com/shareware/spow.asp?ID=524 which recommends Your Uninstaller! 2008 Pro and http://www.acelogix.com/ which is Ace Utilities. Both of them are Shareware. Clint, I looked for your suggestions for a registry cleaner. I couldn't find them. You did write that I should look for a driver cleaner (I never knew they existed) but you didn't give any specifics. Did I miss something in your messages? Harold suggested RegSeeker, at http://www.hoverdesk.net/freeware.htm Does anybody have any other or different recommendations? David Grossman > > I don't think it would be "unfair". If you've tried > everything > they've said and the problem remains, then it's logical to > pursue other methods at that point. You could be wasting > your > time now, but it's up to you of course. But if they can't > fix > it, at least then you should try them. > -Clint > > ----- Original Message ----- > From: "David Grossman" > > I did the other thing that you said that I should do: To > follow > the HP > support first :-) > At this stage, since I am writing back and forth to HP > support, > it would > probably be unfair to try different methods than those that > they recommend. > When I'm through, I'll send a summary of my awful experiences > with HP > support. It may be an education and a warning for everybody! > David Grossman ========================= The list's FAQ's can be seen by sending an email to PCWorks-request@xxxxxxxxxxxxx with FAQ in the subject line. To unsubscribe, subscribe, set Digest or Vacation to on or off, go to //www.freelists.org/list/pcworks . You can also send an email to PCWorks-request@xxxxxxxxxxxxx with Unsubscribe in the subject line. Your member list settings can be found at //www.freelists.org/cgi-bin/lsg2.cgi/l=pcworks . Once logged in, you have access to numerous other email options. The list archives are located at //www.freelists.org/archives/pcworks/ . All email posted to the list will be placed there in the event anyone needs to look for previous posts. -zxdjhu-