Re: [PCWorks] Should I re-install Windows XP?
- From: "Clint Hamilton-PCWorks Admin" <PCWorks@xxxxxxxxxxxxxxxxxxxxxxxx>
- To: <pcworks@xxxxxxxxxxxxx>
- Date: Thu, 14 Aug 2008 09:27:18 -0500
Why could you uninstall all the files, what exactly happened?
The error message from the Solution Center only points to an
.xml file, just look at it like a webpage (just a different
format). It should not be needed. I don't mean "look at it",
I mean consider it sort of like a webpage. The next screen was
blank because the contents of the xml file could be read
(parsed).
I don't know why HP Photosmart Essentials doesn't respond.
What exactly happens when you click it? Click it from
elsewhere, you could be clicking just an icon .ico file.
Again, it could require a Service be running for it to open.
In order for a scanner to work, again another Service, "Windows
Image Acquisition" has to be running. If it is, and the
scanner is indeed ON, that's another problem. Sometimes USB
devices like printers or scanners have an auto shutoff, and
auto-on, and they don't always come on when they're supposed to
via the software commands, they may have to be mechanically
turned on.
-Clint
God Bless
Clint Hamilton, Owner
http://www.OrpheusComputing.com
http://www.ComputersCustomBuilt.com
----- Original Message -----
From: "David Grossman"
Here's where I stand.
I followed Hugh's advice. I deleted the System Restore points.
For some
reason, that was enough to let me delete both printers, and I
was then able
to uninstall various HP printer files in CPL Add or Remove
Programs. It
would not uninstall all of the files.
I restarted the computer and set a new restore point (Clint, I
didn't forget
Erunt, but I didn't install it yet).
I then re-installed the software. It takes FOREVER to install!
The fax setup remembered my previous settings. The fax setup
test passed,
and the device printed out a report.
I clicked on Start Using the Device.. I received the following
error message
from the Solution Center:
"Parsing error in the c:\Program Files\HP\digital
imaging\bin\hpqscloc\1033.xml." I clicked OK. The next screen
was entirely
blank. There wasn't even a title in the blue bar on top.
Another screen came up: "HP OfficeJet 5600 series
?????????????." Those
question marks are probably there because my Windows uses a
non-Latin
alphabet. This message came back repeatedly.
I tested the printer. It works.
The HP Photosmart Essentials icon does not respond.
I tried to test the scanner. Several icons were installed, but
none of them
seemed to activate the scanner.
I clicked on Scan on the device itself, and received the
following error
message: "An unexpected internal error has occurred. Click OK
to close the
program, and then try one of the following:
- Restart the program and then try again.
- Reinstall the photo and imaging software and try again."
Well, that doesn't look good. I'm not going to try any more
things until I
consult with you guys.
David Grossman
>
> David Grossman wrote:
> > At what point do you stop fighting Windows and just
> > re-install
> the system?
> >
> > I had a nice XP system on a Celeron computer with 256 MB
> memory. I installed
> > a cheapo HP 2180 all-in-one scanner-printer, and it worked
> beautifully. I
> > subsequently installed a cheapo HP5610 all-in-one
> fax-scanner-printer, and
> > the installation failed, apparently because of conflicts
> > with
> the 2180. I
> > could not completely uninstall the 2180 printer from the
> > computer, and I
> > couldn't delete the 5610 driver. The 5610 and the 2180
> > drivers were
> > apparently inextricably intertwined. I tried System
> > Restore,
> going back one
> > date at a time, as far as it would go. It didn't help.
> > (Doesn't System
> > Restore also undo printer drivers?)
> >
> > Now I can't use System Restore any more for any date at
> > all. It
> won't let me
> > put back the system the way it was. My printer drivers are
> > a mess. I'm
> > frustrated.
> >
> > Why can't the 5610 people at HP talk to the 2180 people,
> > who
> are probably
> > located down the hall from each other? How could two HP
> > products be
> > incompatible with each other?
> >
> > Everything else on the computer, such as MS Office and
> > Adobe
> Acrobat, seem
> > to work OK. I do not have an Internet connection on that
> > computer.
> >
> > I'm about to re-install Windows, but before I do that, I'd
> > like
> to consult
> > with you. Would CCleaner help, or would it do more damage?
> > Is
> there anything
> > else that might work?
> >
> > What would happen if I would delete the Registry? Would it
> re-create itself
> > in a vanilla version the next time I start up the computer?
> Could it cause
> > even more damage?
> >
> > Are there any other things I could try before re-installing
> > Windows?
> >
> > David Grossman
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