Re: [PCWorks] Should I re-install Windows XP?
- From: Hugh Vandervoort <hughv2@xxxxxxxxxxx>
- To: pcworks@xxxxxxxxxxxxx
- Date: Thu, 14 Aug 2008 09:42:44 -0400
The HP printers installs have gotten way out of hand-they install all
kinds of crap that most of us don't need. In some cases you'll find a
smaller install at the HP site.
If you're installing from the CD, try downloading the install from the
HP site. You may have a corrupt/damaged CD.
David Grossman wrote:
> Here's where I stand.
>
> I followed Hugh's advice. I deleted the System Restore points. For some
> reason, that was enough to let me delete both printers, and I was then able
> to uninstall various HP printer files in CPL Add or Remove Programs. It
> would not uninstall all of the files.
>
> I restarted the computer and set a new restore point (Clint, I didn't forget
> Erunt, but I didn't install it yet).
>
> I then re-installed the software. It takes FOREVER to install!
>
> The fax setup remembered my previous settings. The fax setup test passed,
> and the device printed out a report.
>
> I clicked on Start Using the Device.. I received the following error message
> from the Solution Center:
> "Parsing error in the c:\Program Files\HP\digital
> imaging\bin\hpqscloc\1033.xml." I clicked OK. The next screen was entirely
> blank. There wasn't even a title in the blue bar on top.
>
> Another screen came up: "HP OfficeJet 5600 series ?????????????." Those
> question marks are probably there because my Windows uses a non-Latin
> alphabet. This message came back repeatedly.
>
> I tested the printer. It works.
>
> The HP Photosmart Essentials icon does not respond.
>
> I tried to test the scanner. Several icons were installed, but none of them
> seemed to activate the scanner.
> I clicked on Scan on the device itself, and received the following error
> message: "An unexpected internal error has occurred. Click OK to close the
> program, and then try one of the following:
> - Restart the program and then try again.
> - Reinstall the photo and imaging software and try again."
>
> Well, that doesn't look good. I'm not going to try any more things until I
> consult with you guys.
>
> David Grossman
>
>
>
>
>
>
>
>
>> David Grossman wrote:
>>> At what point do you stop fighting Windows and just re-install
>> the system?
>>> I had a nice XP system on a Celeron computer with 256 MB
>> memory. I installed
>>> a cheapo HP 2180 all-in-one scanner-printer, and it worked
>> beautifully. I
>>> subsequently installed a cheapo HP5610 all-in-one
>> fax-scanner-printer, and
>>> the installation failed, apparently because of conflicts with
>> the 2180. I
>>> could not completely uninstall the 2180 printer from the computer, and I
>>> couldn't delete the 5610 driver. The 5610 and the 2180 drivers were
>>> apparently inextricably intertwined. I tried System Restore,
>> going back one
>>> date at a time, as far as it would go. It didn't help. (Doesn't System
>>> Restore also undo printer drivers?)
>>>
>>> Now I can't use System Restore any more for any date at all. It
>> won't let me
>>> put back the system the way it was. My printer drivers are a mess. I'm
>>> frustrated.
>>>
>>> Why can't the 5610 people at HP talk to the 2180 people, who
>> are probably
>>> located down the hall from each other? How could two HP products be
>>> incompatible with each other?
>>>
>>> Everything else on the computer, such as MS Office and Adobe
>> Acrobat, seem
>>> to work OK. I do not have an Internet connection on that computer.
>>>
>>> I'm about to re-install Windows, but before I do that, I'd like
>> to consult
>>> with you. Would CCleaner help, or would it do more damage? Is
>> there anything
>>> else that might work?
>>>
>>> What would happen if I would delete the Registry? Would it
>> re-create itself
>>> in a vanilla version the next time I start up the computer?
>> Could it cause
>>> even more damage?
>>>
>>> Are there any other things I could try before re-installing Windows?
>>>
>>> David Grossman
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-zxdjhu-
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