Re: [PCWorks] Should I re-install Windows XP?
- From: "Clint Hamilton-PCWorks Admin" <PCWorks@xxxxxxxxxxxxxxxxxxxxxxxx>
- To: <pcworks@xxxxxxxxxxxxx>
- Date: Sun, 17 Aug 2008 09:34:26 -0500
That's the way I understood it, to remove then install again
the 3.0 installer. Same with the HP drivers. But I asked
about the Installer version because I was curious as to what
version was on your PC. Are you on SP2? SP3 has some
Installer problems on some PC's, and sometimes people on SP2
will add the new Installer version same as SP3 has.
-Clint
God Bless
Clint Hamilton, Owner
http://www.OrpheusComputing.com
http://www.ComputersCustomBuilt.com
----- Original Message -----
From: "David Grossman"
Hello, Clint,
From her message, I did not understand that she wanted me to
uninstall and
then re-install the Windows Installer. I understood that she
wanted me to
uninstall the *driver* and then to re-install it. Did I miss
something?
I copied her message to me below.
David Grossman
>
> She said to uninstall the Windows Installer 3.0, then install
> it again. What version was on your PC?
> -Clint
>
>
>
>
> > -----Original Message-----
> Hugh Vandervoort
> >
> >
> > I'd give it a try. The Windows installer has caused
> > problems
> > for many.
>
> >
> > David Grossman wrote:
> > > I just got back to my computer and discovered a response
> > (finally!) from HP!
> > > So, before I respond to the sage suggestions that you
> > > great
> > > people have
> > > posted in the last several hours, I'd like to share the
> > > HP
> > > response with
> > > you. I copied it below. My initial impressions:
> > > 1. Despite the bad English, this looks like selections
> > > from
> > canned answers.
> > > That implies to me that this problem has occurred to many
> > > others before,
> > > which means that they should do something about their bad
> > > driver.
> > > 2. It looks like a major job to undo the mess (but I'll
> > > do
> > > it
> > if you guys
> > > confirm that it's OK to do so).
> > >
> > > Before I do anything, I want to consult with you experts
> > > at
> > > PC Works.
> > > My questions:
> > > Does her answer make sense?
> > > Do you recommend that I try it out?
> > >
> > > All the best,
> > > David Grossman
> > >
> > >
> > > Here's HP's response:
> > >
> > >
> > > Dear David,
> > >
> > > Thank you for contacting HP Total Care.
> > >
> > > I am Diana from HP All-in-One Technical Support Team and
> > > this
> > reply is in
> > > regard to your query on HP Officejet 5610 All-in-One. It
> > > is
> > > my
> > pleasure to
> > > assist you.
> > >
> > > In reading your e-mail, I understand that you are getting
> > > an
> > error message "
> > > Parsing error in the c:\Program files\hp\digital
> > > imaging\bin\hpqscloc\1033.xml". I truly regret for the
> > inconvenience caused.
> > >
> > > Before we proceed further with the resolution steps, I
> > > greatly
> > appreciate
> > > that you have forwarded us your concerns and given me an
> > > opportunity to
> > > assist you in this regard. Let me see what best I can do
> > > for
> > you today to
> > > gain your total happiness which is more important to us.
> > >
> > > Issue Cause:
> > > =========
> > >
> > > David, this issue may occur due to the some of the files
> > > are
> > missed from the
> > > Microsoft XML Parser or the Microsoft XML Parser software
> > > is corrupted.
> > >
> > > To isolate and resolve the issue, Irequest you to please
> > perform the steps
> > > from the below:
> > >
> > > Solution Summary:
> > > =============
> > >
> > > Step 1: Uninstall All-in-One software
> > > Step 2: Restart the computer
> > > Step 3: Install the Windows installer 3.0
> > > Step 4: Download and install MSXML
> > > Step 5: Reinstall All-in-One software
> > >
> > > Solution:
> > > ======
> > >
> > > David, in order to resolve the issue at the earliest, I
> > > would
> > request you to
> > > perform the steps provided below. These steps will
> > > certainly help us in
> > > resolving the issue.
> > >
> > > Step 1: Uninstall All-in-One software:
> > > ==========================
> > >
> > > Please uninstall the HP All-in-one Software through the
> > uninstall utility on
> > > CD, follow the steps below:
> > >
> > > 1. Disconnect the USB cable from the all-in-one.
> > > 2. Insert the HP all-in-one software CD. Cancel or close
> > > any
> > installation
> > > screens that may appear.
> > > 3. Click Start, and then click Run.
> > > 4. Click Browse.
> > > 5. Select the CD-ROM drive that contains HP all-in-one
> > > CD.
> > > 6. Locate and open the Util\CCC folder on the CD.
> > > 7. Click the file Uninstall.bat.
> > > 8. Click OK.
> > > 9. Run the file Uninstall.bat four times to completely
> > uninstall All-in-One
> > > software.
> > > 10. Restart the computer after uninstalling All-in-One
> > > software.
> > >
> > > If you find any difficulties, please visit the below
> > > weblink to
> > uninstall
> > > the software
> > >
> > > I would request you to Uninstall the All-in-One software
> > > by
> > performing the
> > > steps listed below. These steps will certainly help us in
> > > resolving the
> > > issue.
> > >
> > > HP Officejet 5610 All-in-One Series - Uninstalling the
> > > Software in
> > > Microsoft Windows
> > >
> > >
> > http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c0
> > 0442159&dl
> > > c=en&product=441125
> > >
> > > NOTE: Clicking the link may give an error indicating it
> > > is
> > > invalid. If this occurs, copy the portion of
> > > the address
> > > on the remaining line(s) and paste it at the
> > > end of the
> > > address showing in your browser until the
> > > complete address
> > > is displayed in the Address box.
> > >
> > > Step 3: Install the Windows installer 3.0:
> > > ===========================
> > >
> > > I request you to please download and install Windows
> > > Installer 3.0 will
> > > resolve the issue. Please go to following URL to download
> > Windows Installer
> > > 3.0:
> > >
> > >
> > http://www.microsoft.com/downloads/details.aspx?FamilyID=5fbc5470-
> > b259-4733-
> > > a914-a956122e08e8&displaylang=en
> > >
> > > NOTE: The URL above will take you to a non HP Web site.
> > > HP does not
> > > control and is not responsible for information outside of
> > > the
> > HP Web site
> > >
> > > To resolve the issue, Please download and install the
> > > MSXML
> > software from
> > > the below:
> > >
> > > Step 4: Download and install MSXML:
> > > ==========================
> > >
> > > Please download the and update the system with the latest
> > > Microsoft XML
> > > Parser (MSXML) 4.0 Service Pack 2 from the below web
> > > link:
> > >
> > >
> > http://www.microsoft.com/downloads/details.aspx?FamilyID=3144b72b-
> > b4f2-46da-
> > > b4b6-c5d7485f2b42&displaylang=en
> > >
> > > NOTE: The URL above will take you to a non HP Web site.
> > > HP
> > does not control
> > > and is not responsible for information outside of the HP
> > > Web
> > site.Just copy
> > > and paste the entire link onto the address bar of your
> > > browser and press
> > > Enter.
> > >
> > > Step 5: Reinstall All-in-One software:
> > > =========================
> > >
> > > Here, I am enclosing the weblink where you can able to
> > > download
> > and install
> > > software of HP Officejet 5610 All-in-One.
> > >
> > > HP t Full Feature Software and Drivers
> > >
> > > HP Officejet 5610 All-in-One
> > >
> > >
> > http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwarei
> > tem=mp-353
> > > 63-1&lc=en&cc=us&os=228&product=441125&dlc=en
> > >
> > > NOTE: Clicking the link may give an error indicating it
> > > is
> > > invalid. If this occurs, copy the portion of
> > > the address
> > > on the remaining line(s) and paste it at the
> > > end of the
> > > address showing in your browser until the
> > > complete address
> > > is displayed in the Address box.
> > >
> > > Download and Installation Steps:
> > > ========================
> > >
> > > 1. Open the above web site
> > >
> > > 2. Click on Download Only button
> > >
> > > 3. File Download window will appear
> > >
> > > 4. Click on Save and Save this program to disk
> > >
> > > 5. Downloaded file on to your computer Desktop.
> > >
> > > NOTE: Many of the full HP all-in-one product software
> > > program
> > downloads are
> > > very large and will take some time to download.
> > >
> > > 6. Double-click on the downloaded file and follow the
> > > onscreen
> > instructions
> > > to complete the installation. And check the functionality
> > > of the
> > > All-in-One.This should resolve the issue.
> > >
> > > Now check the functionality. This should resolve the
> > > issue.
> > >
> > > David, I believe this information helps you. If issue
> > > persists
> > please mail
> > > back to us with your observation and results, I will be
> > > glad to
> > be of your
> > > assistance.
> > >
> > > It is our responsibility to serve our esteemed customers
> > > like you in the
> > > best possible way. We appreciate your support and
> > > cooperation.
> > >
> > > I wish to take this opportunity to thank you for being
> > > one
> > > of our most
> > > valued customers.
> > >
> > > Sincerely,
> > >
> > > Diana
> > > HP Total Care
=========================
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