When I said "Click it from elsewhere" I meant from the main folder and be sure it's not the icon .ico file, and from the folder in the Start Menu. Again, some HP Service may have to be running for it to open. Since the blue header bar is part of the XML file, it won't show if the file can't be parsed properly. Windows Image Acquisition is on by default. It has to be running for a scanner to work, but I have mine disabled all the time until I scan something because it's senseless to have a Service running all the time sucking up memory and resources that's rarely ever needed. Are you still having these problems or is it fixed now? -Clint God Bless Clint Hamilton, Owner http://www.OrpheusComputing.com http://www.ComputersCustomBuilt.com ----- Original Message ----- From: "David Grossman" Answers interspersed > > Why could you (not) uninstall all the files, what exactly > happened? DG>I clicked on Remove in CPL Add/Remove, and nothing happened. After waiting, I went on.... > > The error message from the Solution Center only points to an > .xml file, just look at it like a webpage (just a different > format). It should not be needed. I don't mean "look at > it", > I mean consider it sort of like a webpage. The next screen > was > blank because the contents of the xml file could be read > (parsed). DG> But not even the blue header bar on top appeared! > > I don't know why HP Photosmart Essentials doesn't respond. > What exactly happens when you click it? Click it from > elsewhere, you could be clicking just an icon .ico file. > Again, it could require a Service be running for it to open. DG> I don't know where else to click on it. > > In order for a scanner to work, again another Service, > "Windows > Image Acquisition" has to be running. If it is, and the > scanner is indeed ON, that's another problem. Sometimes USB > devices like printers or scanners have an auto shutoff, and > auto-on, and they don't always come on when they're supposed > to > via the software commands, they may have to be mechanically > turned on. DG> Do you mean that HP did such an egregiously bad job on programming this driver that I have to turn on the service before I can use the scanner? Don't they care about their customers? ========================= The list's FAQ's can be seen by sending an email to PCWorks-request@xxxxxxxxxxxxx with FAQ in the subject line. To unsubscribe, subscribe, set Digest or Vacation to on or off, go to //www.freelists.org/list/pcworks . You can also send an email to PCWorks-request@xxxxxxxxxxxxx with Unsubscribe in the subject line. Your member list settings can be found at //www.freelists.org/cgi-bin/lsg2.cgi/l=pcworks . Once logged in, you have access to numerous other email options. The list archives are located at //www.freelists.org/archives/pcworks/ . All email posted to the list will be placed there in the event anyone needs to look for previous posts. -zxdjhu-