Re: [PCWorks] Should I re-install Windows XP?
- From: Hugh Vandervoort <hughv2@xxxxxxxxxxx>
- To: pcworks@xxxxxxxxxxxxx
- Date: Fri, 15 Aug 2008 04:02:19 -0400
I'd give it a try. The Windows installer has caused problems for many.
David Grossman wrote:
> I just got back to my computer and discovered a response (finally!) from HP!
> So, before I respond to the sage suggestions that you great people have
> posted in the last several hours, I'd like to share the HP response with
> you. I copied it below. My initial impressions:
> 1. Despite the bad English, this looks like selections from canned answers.
> That implies to me that this problem has occurred to many others before,
> which means that they should do something about their bad driver.
> 2. It looks like a major job to undo the mess (but I'll do it if you guys
> confirm that it's OK to do so).
>
> Before I do anything, I want to consult with you experts at PC Works.
> My questions:
> Does her answer make sense?
> Do you recommend that I try it out?
>
> All the best,
> David Grossman
>
>
> Here's HP's response:
>
>
> Dear David,
>
> Thank you for contacting HP Total Care.
>
> I am Diana from HP All-in-One Technical Support Team and this reply is in
> regard to your query on HP Officejet 5610 All-in-One. It is my pleasure to
> assist you.
>
> In reading your e-mail, I understand that you are getting an error message "
> Parsing error in the c:\Program files\hp\digital
> imaging\bin\hpqscloc\1033.xml". I truly regret for the inconvenience caused.
>
> Before we proceed further with the resolution steps, I greatly appreciate
> that you have forwarded us your concerns and given me an opportunity to
> assist you in this regard. Let me see what best I can do for you today to
> gain your total happiness which is more important to us.
>
> Issue Cause:
> =========
>
> David, this issue may occur due to the some of the files are missed from the
> Microsoft XML Parser or the Microsoft XML Parser software is corrupted.
>
> To isolate and resolve the issue, Irequest you to please perform the steps
> from the below:
>
> Solution Summary:
> =============
>
> Step 1: Uninstall All-in-One software
> Step 2: Restart the computer
> Step 3: Install the Windows installer 3.0
> Step 4: Download and install MSXML
> Step 5: Reinstall All-in-One software
>
> Solution:
> ======
>
> David, in order to resolve the issue at the earliest, I would request you to
> perform the steps provided below. These steps will certainly help us in
> resolving the issue.
>
> Step 1: Uninstall All-in-One software:
> ==========================
>
> Please uninstall the HP All-in-one Software through the uninstall utility on
> CD, follow the steps below:
>
> 1. Disconnect the USB cable from the all-in-one.
> 2. Insert the HP all-in-one software CD. Cancel or close any installation
> screens that may appear.
> 3. Click Start, and then click Run.
> 4. Click Browse.
> 5. Select the CD-ROM drive that contains HP all-in-one CD.
> 6. Locate and open the Util\CCC folder on the CD.
> 7. Click the file Uninstall.bat.
> 8. Click OK.
> 9. Run the file Uninstall.bat four times to completely uninstall All-in-One
> software.
> 10. Restart the computer after uninstalling All-in-One software.
>
> If you find any difficulties, please visit the below weblink to uninstall
> the software
>
> I would request you to Uninstall the All-in-One software by performing the
> steps listed below. These steps will certainly help us in resolving the
> issue.
>
> HP Officejet 5610 All-in-One Series - Uninstalling the Software in
> Microsoft Windows
>
> http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00442159&dl
> c=en&product=441125
>
> NOTE: Clicking the link may give an error indicating it is
> invalid. If this occurs, copy the portion of the address
> on the remaining line(s) and paste it at the end of the
> address showing in your browser until the complete address
> is displayed in the Address box.
>
> Step 3: Install the Windows installer 3.0:
> ===========================
>
> I request you to please download and install Windows Installer 3.0 will
> resolve the issue. Please go to following URL to download Windows Installer
> 3.0:
>
> http://www.microsoft.com/downloads/details.aspx?FamilyID=5fbc5470-b259-4733-
> a914-a956122e08e8&displaylang=en
>
> NOTE: The URL above will take you to a non HP Web site. HP does not
> control and is not responsible for information outside of the HP Web site
>
> To resolve the issue, Please download and install the MSXML software from
> the below:
>
> Step 4: Download and install MSXML:
> ==========================
>
> Please download the and update the system with the latest Microsoft XML
> Parser (MSXML) 4.0 Service Pack 2 from the below web link:
>
> http://www.microsoft.com/downloads/details.aspx?FamilyID=3144b72b-b4f2-46da-
> b4b6-c5d7485f2b42&displaylang=en
>
> NOTE: The URL above will take you to a non HP Web site. HP does not control
> and is not responsible for information outside of the HP Web site.Just copy
> and paste the entire link onto the address bar of your browser and press
> Enter.
>
> Step 5: Reinstall All-in-One software:
> =========================
>
> Here, I am enclosing the weblink where you can able to download and install
> software of HP Officejet 5610 All-in-One.
>
> HP t Full Feature Software and Drivers
>
> HP Officejet 5610 All-in-One
>
> http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-353
> 63-1&lc=en&cc=us&os=228&product=441125&dlc=en
>
> NOTE: Clicking the link may give an error indicating it is
> invalid. If this occurs, copy the portion of the address
> on the remaining line(s) and paste it at the end of the
> address showing in your browser until the complete address
> is displayed in the Address box.
>
> Download and Installation Steps:
> ========================
>
> 1. Open the above web site
>
> 2. Click on Download Only button
>
> 3. File Download window will appear
>
> 4. Click on Save and Save this program to disk
>
> 5. Downloaded file on to your computer Desktop.
>
> NOTE: Many of the full HP all-in-one product software program downloads are
> very large and will take some time to download.
>
> 6. Double-click on the downloaded file and follow the onscreen instructions
> to complete the installation. And check the functionality of the
> All-in-One.This should resolve the issue.
>
> Now check the functionality. This should resolve the issue.
>
> David, I believe this information helps you. If issue persists please mail
> back to us with your observation and results, I will be glad to be of your
> assistance.
>
> It is our responsibility to serve our esteemed customers like you in the
> best possible way. We appreciate your support and cooperation.
>
> I wish to take this opportunity to thank you for being one of our most
> valued customers.
>
> Sincerely,
>
> Diana
> HP Total Care
=========================
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-zxdjhu-
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