Re: [PCWorks] Should I re-install Windows XP?
- From: "Clint Hamilton-PCWorks Admin" <PCWorks@xxxxxxxxxxxxxxxxxxxxxxxx>
- To: <pcworks@xxxxxxxxxxxxx>
- Date: Wed, 20 Aug 2008 07:47:18 -0500
So.......how did you end up fixing the problem, what was the
trick?
> Apparently, HP.com outsources tech support
> to people who don’t know English very well.
HA!! They all do!! I have to go through that BS all the time!
That's precisely why I contact manufacturers ONLY as a last
resort! They know that, they do it on purpose, that's why they
do it. They don't want to be contacted. This is the same way
either via email or telephone. The phone is even worse; in the
unlikely event anyone will ever answer, they can't understand
nor speak English. At least in email, you don't have to hear
them and can read it, although rarely making any sense. That
infuriates the hell out of me. There's homeless people all
over the USA that would kill for a job, especially all the
homeless vets, they could easily be trained for support. But
they'd all rather out-source it to other countries!
-Clint
God Bless
Clint Hamilton, Owner
http://www.OrpheusComputing.com
http://www.ComputersCustomBuilt.com
----- Original Message -----
From: "David Grossman"
Exhilaration.
That's the feeling when you've been working on resolving a
setup problem in
a simple, cheapo all-in-one printer for nearly a week, and you
FINALLY get
it to work.
I hope I'll be able to help some others on the group one day.
Hey - stop
laughing. Granted, I'm certainly not an expert like you guys,
but you can
never tell when I may have some unique knowledge or experience.
Let me give you my take on HP.com support:
At the end of the day, they only helped with two things - the
Microsoft
uninstaller (which didn't work very well) and the XML parser.
All of the
other issues were solved only by using the sage advice of you
wonderful
people at PC Works.
I do not believe that my support techie, "Diana," is a real
person or only
one person. Apparently, HP.com outsources tech support to
people who don’t
know English very well. Each time the issue is returned to them
for
assistance somebody else seems to have handled it. That would
explain the
many stupid inconsistencies, omissions, repetitions, and
corrections.
Perhaps they have a system (called Diana?) that scans the first
lines of a
request for tech support and then it shoots out a boilerplate
response. That
would explain the fact that it could send out the same
frustrating response
over and over again, even though it didn't work the first
times.
HP.com boasts 24/7 support. They never claim that it is human
support.
My warm thanks to you guys again.
David Grossman
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