I don't think it would be "unfair". If you've tried everything they've said and the problem remains, then it's logical to pursue other methods at that point. You could be wasting your time now, but it's up to you of course. But if they can't fix it, at least then you should try them. -Clint God Bless Clint Hamilton, Owner http://www.OrpheusComputing.com http://www.ComputersCustomBuilt.com ----- Original Message ----- From: "David Grossman" I did the other thing that you said that I should do: To follow the HP support first :-) At this stage, since I am writing back and forth to HP support, it would probably be unfair to try different methods than those that they recommend. When I'm through, I'll send a summary of my awful experiences with HP support. It may be an education and a warning for everybody! David Grossman > > > Did you ever do what I said about doing a search for files > created/modified on that day, and have you looked for any > driver cleaner programs? Details are in one of my other > posts > on this. If you don't have them, look in the archives at the > link in the footer. > -Clint > ========================= The list's FAQ's can be seen by sending an email to PCWorks-request@xxxxxxxxxxxxx with FAQ in the subject line. To unsubscribe, subscribe, set Digest or Vacation to on or off, go to //www.freelists.org/list/pcworks . You can also send an email to PCWorks-request@xxxxxxxxxxxxx with Unsubscribe in the subject line. Your member list settings can be found at //www.freelists.org/cgi-bin/lsg2.cgi/l=pcworks . Once logged in, you have access to numerous other email options. The list archives are located at //www.freelists.org/archives/pcworks/ . All email posted to the list will be placed there in the event anyone needs to look for previous posts. -zxdjhu-