Léonie The response I got from Lloyds TSB seemed to indicate that this was only at the trial stage and the nature of the device to be issued hasn't yet been finally decided. I also asked the question as to how they would determine who their visually impaired customers were if the security device could not be used. They didn't give any answer to that one. It seems to me that if enough of us visually impaired customers of all banks contact our banks, we have a chance even yet of having some influence over the nature of the security device which is eventually used. Anything which would improve the security of our banking is surely to be welcomed and I think that rather than wait for some representative body making noises on our behalf, we still have time and opportunity to let the banks know that a good number of blind and partially sighted people use internet banking facilities and that we need and deserve the same security coverage as everyone else. I am sure that a workable solution can be found if enough people convince the banks of the necessity and desirability of finding it. Iain ----- Original Message ----- From: "Léonie Watson" <tink@xxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Wednesday, May 23, 2007 9:18 PM Subject: [access-uk] Re: Fw: Response from Lloyds TSB re chip & pin at home Alexander, If it wouldn't be too much trouble, I would be interested to hear how you get on. I've been in touch with Lloyds via email about this, but to date only have confirmation that the system will not be used for logging into an online bank account, only for making online transactions. While I'm writing this, something else occurs to me. If the bank is happy to allow us to continue using our memorable information instead, how will they make that work in practice? Will we enter our memorable information via the calculator keypad of the device? If so, will we receive specifically configured devices? If not, what's to stop anyone using their memorable information instead of the random pin number? If we are supposed to enter our memorable information via the website, what's to stop anyone else doing the same thing? Perhaps they will issue us with specifically encoded debit/credit cards, but the response that Barry had doesn't seem to suggest this. Equally, that would mean a major overhaul of almost every e-commerce system used currently. It's possible I'm missing something in terms of the practical implementation of this system, but it's got me stumped for the moment. Regards, Léonie. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Alexander Shannon Sent: 23 May 2007 12:59 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Fw: Response from Lloyds TSB re chip & pin at home Hi Dave, I have been having some off list e-mail correspondence between myself and Barry Hill on this subject, which will result in me sending a letter to Lloyds Bank Head office, via my local branch, If you do find out some more definite details regarding the software option for the security fob the banks are wanting to introduce, please can you let me know by contacting me off list at alexacts2v4@xxxxxxxxxxxxxx so that I can discuss with you off list whether you are able to send me by post any further information you receive about the software option, as if it is possible, I wish to add this to some documentation Barry Hill is sending me privately which I intend to take to my Local branch and send on to Lloyds Bank's head office. That way I may be able to make at least one bank aware that their visually Impaired customers require them to modify their security systems, but also give them an idea of how they may want to look into doing it. 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