[access-uk] Re: Fw: Response from Lloyds TSB re chip & pin at home

  • From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Wed, 23 May 2007 09:22:59 +0100

Colin said
"Obviously the principal of being treated at a disadvantage in 
respect to the security implications is beyond the simple comprehension of
some on this list!"

No,  some of us just know the meaning of the word "disadvantage"

Those that cannot use the key pads at home are not being told they cannot
access the same banking  services at those that can use the key pads.
They are  simply being allowed to carry on accessing the services 
same way as  now. There is no lower standard of service, there is no
disadvantage  to  the customer  because  the bank has  guaranteed to cover
for fraud. 

If this case was in court for a DDA judgment the bank would win,
because the bank can show  that the blind customers are *not*
at  a greater  risk, compared to others. 
But not one blind person can show different. 
All that  some can show is that access to the  service is being offered
in  a different way, but that's not illegal  under DDA.


e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx 

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