No apologies for cross posting as I wanted to get this to as many people as possible. Barry ----- Original Message ----- From: "Internet Banking" <Internet.Banking@xxxxxxxxxxxxxxx> To: <bbinc@xxxxxxxxxxxxx> Sent: Sunday, May 20, 2007 5:19 PM Subject: Response from Lloyds TSB Dear Mr Hill, Thanks for your email about your Internet Banking access. This Access Code Device (ACD) will not have any speech facilities. Any customers that are not able to use the ACD device will be able to continue to use memorable information to log on with. When using our Internet Banking service you will be covered under our Online Fraud Guarantee as long as you've been careful, for example, by taking reasonable steps to keep your security information safe. This guarantee would apply to your accounts regardless of the above method you were logging on with. If there's anything else we can help you with, please let us know. Alternatively, to obtain an instant answer, why not try using our Online Help Centre at <http://lloydstsb.creativevirtual.com/LloydsTSB/> http://lloydstsb.creativevirtual.com/LloydsTSB/? It answers over 90% of our customers' questions. Many thanks Tony Cummings Email Support Lloyds TSB _____________________________________________________ From: bbinc@xxxxxxxxxxxxx [ <mailto:bbinc@xxxxxxxxxxxxx> mailto:bbinc@xxxxxxxxxxxxx] Sent: 17 May 2007 17:26 Title Mr Fullname Barry Hill Contact telephone number *********** Postcode(Where your statements are sent) ****** Sort code Account number Details of enquiry I recently discovered that Lloyds TSB are to introduce a keyfob security number generator for on-line banking. As I am blind, I rely on speech technology to access the Internet. Is this keyfob going to have synthetic speech? As all the information I have found on the item does not mention speech, nor any consideration for access for the visually impaired, I feel confident that it does not have speech and will be unaccessible to the visually impaired.In light of this, what is going to be the provision for the visually impaired using internet banking? If we are to be exempt from using the keyfob, what will be our rights should our account be compromised?Personally, I have up-to-date security on my computer and am very aware of fishing scams. I use an unusual alpha numeric password that is not written down anywhere and is known only to myself. However, if this were enough, then it would not be necessary to introduce the security fob. I would, therefore, like assurance that my current rights to compensation under the banking code will not be affected should I not use the security fob. This e-mail is only for the above addressees. It may contain confidential or privileged information. If you are not an addressee you must not copy, distribute, disclose or use any of the information in it or any attachments. If you have received it in error please notify the sender and delete it immediately. Lloyds TSB Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales, number 2065. Telephone: 020 7626 1500. Lloyds TSB Scotland plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, number 95237. Telephone: 0131 225 4555. Cheltenham & Gloucester plc. Registered office: Barnett Way, Gloucester GL4 3RL. Registered in England and Wales, number 2299428. Telephone: 01452 372372. Lloyds TSB Bank plc, Lloyds TSB Scotland plc and Cheltenham & Gloucester plc are authorised and regulated by the Financial Services Authority and are signatories to the Banking Codes. Lloyds TSB Bank plc and Lloyds TSB Scotland plc represent only the Scottish Widows and Lloyds TSB Marketing Group for life assurance, pensions and investment business. Cheltenham & Gloucester plc acts as an introducer only for life assurance, pensions and investment business. Lloyds TSB Group plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, number 95000. Telephone: 0131 225 4555. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq