[access-uk] Fw: Response from Lloyds TSB re chip & pin at home

  • From: "Barry Hill" <bbinc@xxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>, <vi-genaccess@xxxxxxxxxxxxxxx>
  • Date: Sun, 20 May 2007 17:41:42 +0100

No apologies for cross posting as I wanted to get this to as many people as 


----- Original Message ----- 
From: "Internet Banking" <Internet.Banking@xxxxxxxxxxxxxxx>
To: <bbinc@xxxxxxxxxxxxx>
Sent: Sunday, May 20, 2007 5:19 PM
Subject: Response from Lloyds TSB

Dear Mr Hill,

Thanks for your email about your Internet Banking access.

This Access Code Device (ACD) will not have any speech facilities.  Any
customers that are not able to use the ACD device will be able to continue
to use memorable information to log on with.  When using our Internet
Banking service you will be covered under our Online Fraud Guarantee as long
as you've been careful, for example, by taking reasonable steps to keep your
security information safe.  This guarantee would apply to your accounts
regardless of the above method you were logging on with.

If there's anything else we can help you with, please let us know.
Alternatively, to obtain an instant answer, why not try using our Online
Help Centre at  <http://lloydstsb.creativevirtual.com/LloydsTSB/>
http://lloydstsb.creativevirtual.com/LloydsTSB/?  It answers over 90% of our
customers' questions.

Many thanks

Tony Cummings
Email Support
Lloyds TSB

From: bbinc@xxxxxxxxxxxxx [  <mailto:bbinc@xxxxxxxxxxxxx>
Sent: 17 May 2007 17:26

Title Mr
Fullname Barry Hill
Contact telephone number ***********
Postcode(Where your statements are sent) ******
Sort code
Account number
Details of enquiry

I recently discovered that Lloyds TSB are to introduce
a keyfob security number generator for on-line banking.  As I am blind, I
rely on speech technology to access the Internet.  Is this keyfob going to
have synthetic speech?  As all the information I have found on the item
does not mention speech, nor any consideration for access for the visually
impaired, I feel confident that it does not have speech and will be
unaccessible to the visually impaired.In light of this, what is going to be
the provision for the visually
impaired using internet banking?  If we are to be exempt from using the
keyfob, what will be our rights should our account be
compromised?Personally, I have up-to-date security on my computer and am
very aware of
fishing scams.  I use an unusual alpha numeric password that is not
written down anywhere and is known only to myself.  However, if this were
enough, then it would not be necessary to introduce the security fob.  I
would, therefore, like assurance that my current rights to compensation
under the banking code will not be affected should I not use the security

This e-mail is only for the above addressees.  It may contain confidential 
or privileged information.
If you are not an addressee you must not copy, distribute, disclose or use 
any of the information in
it or any attachments.  If you have received it in error please notify the 
sender and delete it

Lloyds TSB Bank plc.  Registered office: 25 Gresham Street, London EC2V 7HN. 
Registered in
England and Wales, number 2065.  Telephone: 020 7626 1500.
Lloyds TSB Scotland plc.  Registered office: Henry Duncan House, 120 George 
Street, Edinburgh
EH2 4LH.  Registered in Scotland, number 95237.  Telephone: 0131 225 4555.
Cheltenham & Gloucester plc.  Registered office: Barnett Way, Gloucester GL4 
3RL.  Registered in
England and Wales, number 2299428.  Telephone: 01452 372372.

Lloyds TSB Bank plc, Lloyds TSB Scotland plc and Cheltenham & Gloucester plc 
are authorised
and regulated by the Financial Services Authority and are signatories to the 
Banking Codes.

Lloyds TSB Bank plc and Lloyds TSB Scotland plc represent only the Scottish 
Widows and Lloyds
TSB Marketing Group for life assurance, pensions and investment business.
Cheltenham & Gloucester plc acts as an introducer only for life assurance, 
pensions and
investment business.

Lloyds TSB Group plc.  Registered office: Henry Duncan House, 120 George 
Street, Edinburgh
EH2 4LH.  Registered in Scotland, number 95000.  Telephone: 0131 225 4555.

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