[access-uk] Re: Fw: Response from Lloyds TSB re chip & pin at home

  • From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Wed, 23 May 2007 10:26:56 +0100

Colin said
"You have your understanding of what is reasonable, I have mine, and the 
interpretation of which would stand in a court would be down to the 
ajudication of a district judge."

Ask yourself why nobody is taking the bank to court?
Ask yourself why  no organisation is taking the bank to court?

It  is because it's obvious  the bank would win. 
Why is it obvious?  Because the blind customer is not  being put
at  a disadvantage, and so far nobody has proven different.

All that has been proven is that theb blind customer is being allowed  to
 access a service  in a different way to others,
and that's  it, no big deal.
It is the bank, not the blind cutters, that  take the greater risk
just as they do  by  allowing  the blind  to  opt-out of chip  and PIN and
use  chip  & and Signature. 

Do you feel  chip  and & signature should not be on offer to those that
cannot use chip & PIN?

So two  issues:

1. Chip and  PIN  in the shops.
Some people cannot use the  key pads. The bank responds with:
"ok  you can carry on  signing  no need to use key pads"
so customer gets  a chip  and signature card.  The bank takes on the
extra  risk for this  kind  of  Custer.

2.  Chip and PIN at home.
Some people  cannot use the  system. to bank says:
"Ok  you  can carry on with the present  system"
Again the bank takes on the  extra risk  same as they do for
the chip and signature customers. 


e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx 

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