[access-uk] Re: Fw: Response from Lloyds TSB re chip & pin at home
- From: "Barry Hill" <bbinc@xxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 23 May 2007 09:45:24 +0100
So, if the banks introduced an absolutely fool proof method of banking that
was impervious to any fraud, but it was not accessible for the blind, would
it be equal treatment if the bank said that we could carry on as we are now?
Barry
----- Original Message -----
From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, May 23, 2007 9:22 AM
Subject: [access-uk] Re: Fw: Response from Lloyds TSB re chip & pin at home
Colin said
"Obviously the principal of being treated at a disadvantage in
respect to the security implications is beyond the simple comprehension of
some on this list!"
No, some of us just know the meaning of the word "disadvantage"
Those that cannot use the key pads at home are not being told they cannot
access the same banking services at those that can use the key pads.
They are simply being allowed to carry on accessing the services
same way as now. There is no lower standard of service, there is no
disadvantage to the customer because the bank has guaranteed to cover
for fraud.
If this case was in court for a DDA judgment the bank would win,
because the bank can show that the blind customers are *not*
at a greater risk, compared to others.
But not one blind person can show different.
All that some can show is that access to the service is being offered
in a different way, but that's not illegal under DDA.
Regards,
Derek
e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx
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