I might be wrong, but doesn't the *more favourably* only apply to public
authority's, such as hospitals, local and central government, schools and
colleges?
Barry
----- Original Message -----
From: "Colin Fowler" <col.fowler@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, May 20, 2007 10:35 AM
Subject: [access-uk] Re: Fw: Response from Lloyds TSB re chip & pin at
home
Derek,
That is complete rubbish, it would only constitute a reasonable adjustment
if the person receiving that adjustment was at no disadvantage compared
with
others.
Your argument in defence of the bank is complete nonsense. Ask yourself,
why
are the banks introducing ACD? The consensus of opinion is - security?
Yes?
So, it is obvious, would you not agree? that the banks consider anything
other than ACD as less secure? Yes? Or why are they introducing it?
Therefore, useing your annalysis of there exemption for blind and visually
impaired customers, this apparent reasonable adjustment, is less secure,
which is therefore treating those that opt to use it, at a disadvantage
compared with those for whom a similar reason would not apply.
Let me just remind you of something. The DDA does not refer to equal
treatment for disabled people, it actually states that a disabled person
should be treated more favourably than someone for whom a similar reason
would not apply.
Blind and visually impaired customers should therefore be insisting on the
same levels of increased security,rather than being only too ready to
accept
an exemption from these new security precautions, and if that means that
the
banking industry has to invest in a ACD product that is accessible, than
so
be it! I can't precisely recollect the profits that Lloydds TSB made last
year, but I'm sure that it was in excess of 5 billion.
Kind regards
Colin
Colin Fowler
Disability Consultant
Tel: 01582 483 283
Text/mobile: 07901 573 570
E mail:
col.fowler@xxxxxxxxxxxxxx
www.social-model.org.uk
disability@xxxxxxxxxxxxxxxxxxx
----- Original Message -----
From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, May 21, 2007 9:53 AM
Subject: [access-uk] Re: Fw: Response from Lloyds TSB re chip & pin at
home
Hi Colin
You said:
"This is certainly not acceptable, and frankly I'm disappointed of your
acceptance of a process which would be considered as treating blind and
visually impaired customers at a considerable disadvantage compared with
others for whom a similar reason would not apply."
Lets look again what the bank did say:
"Any customers that are not able to use the ACD device will be able to
continue to use memorable information to log on with."
Reasonable adjustment, can't use the key pads so we let you stay
with old set-up.
Now this next bit is proof the blind customer will not be at a
disadvantage compared to those that will have to use the key pads.
"When using our Internet Banking service you will be covered under our
Online
Fraud Guarantee as long as you've been careful, for example, by taking
reasonable steps to keep your security information safe. This guarantee
would
apply to your accounts regardless of the above method you were logging on
with."
Regards,
Derek
e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx
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