[TechAssist] Re: low res on a hi res
- From: "J Silverman" <greentron@xxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Wed, 13 Apr 2005 14:44:46 -0400
Since it is not my fault and since I cant do anything about it, I would take
a HD signal source with me and show the customer that the unit works
properly with the type of signal that it was designed to receive. I would
expain to them that the problem was due to the signal souces currently
available and that the proper types were scheduled to become more available.
Jerry Silverman
Greentron Inc
4 Newland Ave
Greenville SC 29609
Fax/Phone 864 232 3889
mail to: greentron@xxxxxxx
----- Original Message -----
From: "Damon" <damon101@xxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Wednesday, April 13, 2005 8:33 AM
Subject: [TechAssist] Re: low res on a hi res
> Ok Mr Farnsworth, thanks for the info......but WILL you answer the
original
> questions??
>
> Customers question: why does the game on CBS
> > look so bad on my new HDTV? duh, IT'S NOT IN HD!! (no, cant say that,
> > customer service specialist you know.)
> > >
> > > What kind of stuff are you guys using , or saying to help the old guy
> > down the street understand the HD experience.
>
>
> Damon Brunger
> Telrad Electronics
> Fort Wayne IN
> ----- Original Message -----
> From: "Jeff Farnsworth" <jlfonz@xxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Tuesday, April 12, 2005 11:26 PM
> Subject: [TechAssist] Re: low res on a hi res
>
>
> > I've never seen a STB that will produce a decent ntsc picture without
> > switching inputs on the tv--and I would argue that the tvs tuner can
> produce
> > a better picture----never found that to be true EXCEPT in the case of an
> off
> > air antenna. STB composite outputs are without exception (when
available
> > without having to switch outputs in menu) better than their own
conversion
> > of ntsc. There may be an exception but I have yet to see one--and I see
> > alot.
> >
> > TV Doctor
> > Avalon, Wi
> >
> > ----- Original Message -----
> > From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Tuesday, April 12, 2005 10:00 PM
> > Subject: [TechAssist] Re: low res on a hi res
> >
> >
> > > These are very common complaints. First, many systems do a very poor
> job
> > of
> > > upconverting NTSC. The best way to view NTSC is usually to use the
> tuner
> > in
> > > the television and not use upconversion in STBs. The television will
> > > usually have a better tuner and better upconversion. Second, many
> systems
> > > handle noisy NTSC particularly badly because they do not filter well
and
> > end
> > > up treating the uncorrelated noise as detail, resulting in a heavy
> > patterned
> > > grain when digitized and upconverted. The source often needs to be
> > cleaned
> > > up and the customer needs to turn down the sharpness control on the
set.
> > >
> > > Many of the same consumers that have these complaints are the ones
best
> > > suited to using an all in one solution like letting the STB tune
> > everything
> > > and not having to switch inputs. The need to be educated and likely
> sold
> > a
> > > preprogrammed remote to make it simple for them to use. This is
exactly
> > > what dealers like us do. Probably 60+% if our business is custom
> > > installation and dealing with this stuff for the clients. Best Buy
and
> > > Sears just can't compete...
> > >
> > > Leonard Caillouet
> > > Electronics World
> > > 1261 NW 76 Blvd
> > > Gainesville, FL 32606
> > > 352-332-5608
> > > FAX 352-332-5668
> > >
> > > ----- Original Message -----
> > > From: "Mitchell TV" <mitchelltv@xxxxxxxxxxxxx>
> > > To: "Tech Assist" <techassist@xxxxxxxxxxxxx>
> > > Sent: Tuesday, April 12, 2005 9:24 AM
> > > Subject: [TechAssist] low res on a hi res
> > >
> > >
> > > Any of you guys running into customers with high dollar plasma, DLP,
or
> > LCD
> > > wide screen sets, hooked up to a standard cable box only? These people
> are
> > > complaining of pixelization, fuzzy pictures, etc. when they are
watching
> a
> > > NTSC picture from the cable box on channel 3. They cant understand
why
> > this
> > > new expensive TV looks worse than their old TV.
> > >
> > > Seems the sales staff at Circuit Buy, etc., have, as usual, promised
the
> > > moon, and failed to deliver. These customers (mostly elderly) have no
> idea
> > > what 480i, 720p,1080i is, they have never heard of up conversion,
don't
> > know
> > > a component video cable from a garden hose, and simply don't
understand
> > why
> > > the TV picture pretty much stinks.
> > >
> > > I have even been to a few places where the customer had a HD Sat
> Receiver,
> > > outputting 1080i, hooked up with component cables, and the customer is
> > > watching local broadcast NTSC programming, crappy, pixels, and
> stretched.
> > HD
> > > programming looked great. Customers question: why does the game on CBS
> > look
> > > so bad on my new HDTV? duh, IT'S NOT IN HD!! (no, cant say that,
> customer
> > > service specialist you know.)
> > >
> > > What kind of stuff are you guys using , or saying to help the old guy
> down
> > > the street understand the HD experience.
> > >
> > >
> > > Greg Mitchell
> > > Mitchell TV
> > > 408 S. 11th Street
> > > Niles, MI 49120
> > > 269-683-0868
> > > 269-683-1501 Fax
> > > mitchelltv@xxxxxxxxxxxxx
> > >
> > >
> >
>
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