[TechAssist] Re: low res on a hi res
- From: Al L <alleathe@xxxxxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Tue, 12 Apr 2005 10:31:16 -0400
The simple truth. If they are really unhappy i refer them to the store they
bought it from.Expkain nicely, and charge by the hour.
Al Leatherman
224 RT. 46
Mine Hill, NJ 07803
973-361-5796
WWW.ALS-TV.NET
----- Original Message -----
From: "Mitchell TV" <mitchelltv@xxxxxxxxxxxxx>
To: "Tech Assist" <techassist@xxxxxxxxxxxxx>
Sent: Tuesday, April 12, 2005 9:24 AM
Subject: [TechAssist] low res on a hi res
> Any of you guys running into customers with high dollar plasma, DLP, or
> LCD
> wide screen sets, hooked up to a standard cable box only? These people are
> complaining of pixelization, fuzzy pictures, etc. when they are watching a
> NTSC picture from the cable box on channel 3. They cant understand why
> this
> new expensive TV looks worse than their old TV.
>
> Seems the sales staff at Circuit Buy, etc., have, as usual, promised the
> moon, and failed to deliver. These customers (mostly elderly) have no idea
> what 480i, 720p,1080i is, they have never heard of up conversion, don't
> know
> a component video cable from a garden hose, and simply don't understand
> why
> the TV picture pretty much stinks.
>
> I have even been to a few places where the customer had a HD Sat Receiver,
> outputting 1080i, hooked up with component cables, and the customer is
> watching local broadcast NTSC programming, crappy, pixels, and stretched.
> HD
> programming looked great. Customers question: why does the game on CBS
> look
> so bad on my new HDTV? duh, IT'S NOT IN HD!! (no, cant say that, customer
> service specialist you know.)
>
> What kind of stuff are you guys using , or saying to help the old guy down
> the street understand the HD experience.
>
>
> Greg Mitchell
> Mitchell TV
> 408 S. 11th Street
> Niles, MI 49120
> 269-683-0868
> 269-683-1501 Fax
> mitchelltv@xxxxxxxxxxxxx
>
>
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