[TechAssist] Re: low res on a hi res
- From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Wed, 13 Apr 2005 09:57:36 -0400
Do you have a specific situation with a problem? If so, to answer the
question one would have to know what equipment is used, how it is connected,
the quality of the source, etc, none of which you provided. If you want
specific advice, give some specific info. Both Jeff and I answered with the
typical reasons that these situstions occur. No way to be more specific
without the details of the installation.
In the case of CBS, there have been lots of complaints about their sports
coverage, likely because the cameras that they use vary in quality greatly.
With basketball, there are particular challenges with lighting and camera
placement in general.
Bottom line is, lousy sources look like crap on higher resolution systems
and upconversion schemes are often pretty crappy. It can be mitigated with
the advice that we gave.
Leonard G. Caillouet
Electronics World
1261 NW 76 Blvd
Gainesville, FL 32606
352-332-5608
352-332-5668 FAX
----- Original Message -----
From: "Damon" <damon101@xxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Wednesday, April 13, 2005 8:32 AM
Subject: [TechAssist] Re: low res on a hi res
Ok Mr Caillouet, thanks for the info......but WILL you answer the original
questions??
Customers question: why does the game on CBS
> look so bad on my new HDTV? duh, IT'S NOT IN HD!! (no, cant say that,
> customer service specialist you know.)
> >
> > What kind of stuff are you guys using , or saying to help the old guy
> down the street understand the HD experience.
Damon Brunger
Telrad Electronics
Fort Wayne IN
----- Original Message -----
From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Tuesday, April 12, 2005 10:00 PM
Subject: [TechAssist] Re: low res on a hi res
> These are very common complaints. First, many systems do a very poor job
of
> upconverting NTSC. The best way to view NTSC is usually to use the tuner
in
> the television and not use upconversion in STBs. The television will
> usually have a better tuner and better upconversion. Second, many systems
> handle noisy NTSC particularly badly because they do not filter well and
end
> up treating the uncorrelated noise as detail, resulting in a heavy
patterned
> grain when digitized and upconverted. The source often needs to be
cleaned
> up and the customer needs to turn down the sharpness control on the set.
>
> Many of the same consumers that have these complaints are the ones best
> suited to using an all in one solution like letting the STB tune
everything
> and not having to switch inputs. The need to be educated and likely sold
a
> preprogrammed remote to make it simple for them to use. This is exactly
> what dealers like us do. Probably 60+% if our business is custom
> installation and dealing with this stuff for the clients. Best Buy and
> Sears just can't compete...
>
> Leonard Caillouet
> Electronics World
> 1261 NW 76 Blvd
> Gainesville, FL 32606
> 352-332-5608
> FAX 352-332-5668
>
> ----- Original Message -----
> From: "Mitchell TV" <mitchelltv@xxxxxxxxxxxxx>
> To: "Tech Assist" <techassist@xxxxxxxxxxxxx>
> Sent: Tuesday, April 12, 2005 9:24 AM
> Subject: [TechAssist] low res on a hi res
>
>
> Any of you guys running into customers with high dollar plasma, DLP, or
LCD
> wide screen sets, hooked up to a standard cable box only? These people are
> complaining of pixelization, fuzzy pictures, etc. when they are watching a
> NTSC picture from the cable box on channel 3. They cant understand why
this
> new expensive TV looks worse than their old TV.
>
> Seems the sales staff at Circuit Buy, etc., have, as usual, promised the
> moon, and failed to deliver. These customers (mostly elderly) have no idea
> what 480i, 720p,1080i is, they have never heard of up conversion, don't
know
> a component video cable from a garden hose, and simply don't understand
why
> the TV picture pretty much stinks.
>
> I have even been to a few places where the customer had a HD Sat Receiver,
> outputting 1080i, hooked up with component cables, and the customer is
> watching local broadcast NTSC programming, crappy, pixels, and stretched.
HD
> programming looked great. Customers question: why does the game on CBS
look
> so bad on my new HDTV? duh, IT'S NOT IN HD!! (no, cant say that, customer
> service specialist you know.)
>
> What kind of stuff are you guys using , or saying to help the old guy down
> the street understand the HD experience.
>
>
> Greg Mitchell
> Mitchell TV
> 408 S. 11th Street
> Niles, MI 49120
> 269-683-0868
> 269-683-1501 Fax
> mitchelltv@xxxxxxxxxxxxx
>
>
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