[TechAssist] low res on a hi res
- From: "Mitchell TV" <mitchelltv@xxxxxxxxxxxxx>
- To: "Tech Assist" <techassist@xxxxxxxxxxxxx>
- Date: Tue, 12 Apr 2005 09:24:46 -0400
Any of you guys running into customers with high dollar plasma, DLP, or LCD
wide screen sets, hooked up to a standard cable box only? These people are
complaining of pixelization, fuzzy pictures, etc. when they are watching a
NTSC picture from the cable box on channel 3. They cant understand why this
new expensive TV looks worse than their old TV.
Seems the sales staff at Circuit Buy, etc., have, as usual, promised the
moon, and failed to deliver. These customers (mostly elderly) have no idea
what 480i, 720p,1080i is, they have never heard of up conversion, don't know
a component video cable from a garden hose, and simply don't understand why
the TV picture pretty much stinks.
I have even been to a few places where the customer had a HD Sat Receiver,
outputting 1080i, hooked up with component cables, and the customer is
watching local broadcast NTSC programming, crappy, pixels, and stretched. HD
programming looked great. Customers question: why does the game on CBS look
so bad on my new HDTV? duh, IT'S NOT IN HD!! (no, cant say that, customer
service specialist you know.)
What kind of stuff are you guys using , or saying to help the old guy down
the street understand the HD experience.
Greg Mitchell
Mitchell TV
408 S. 11th Street
Niles, MI 49120
269-683-0868
269-683-1501 Fax
mitchelltv@xxxxxxxxxxxxx
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