[TechAssist] Re: low res on a hi res
- From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Tue, 12 Apr 2005 23:00:41 -0400
These are very common complaints. First, many systems do a very poor job of
upconverting NTSC. The best way to view NTSC is usually to use the tuner in
the television and not use upconversion in STBs. The television will
usually have a better tuner and better upconversion. Second, many systems
handle noisy NTSC particularly badly because they do not filter well and end
up treating the uncorrelated noise as detail, resulting in a heavy patterned
grain when digitized and upconverted. The source often needs to be cleaned
up and the customer needs to turn down the sharpness control on the set.
Many of the same consumers that have these complaints are the ones best
suited to using an all in one solution like letting the STB tune everything
and not having to switch inputs. The need to be educated and likely sold a
preprogrammed remote to make it simple for them to use. This is exactly
what dealers like us do. Probably 60+% if our business is custom
installation and dealing with this stuff for the clients. Best Buy and
Sears just can't compete...
Leonard Caillouet
Electronics World
1261 NW 76 Blvd
Gainesville, FL 32606
352-332-5608
FAX 352-332-5668
----- Original Message -----
From: "Mitchell TV" <mitchelltv@xxxxxxxxxxxxx>
To: "Tech Assist" <techassist@xxxxxxxxxxxxx>
Sent: Tuesday, April 12, 2005 9:24 AM
Subject: [TechAssist] low res on a hi res
Any of you guys running into customers with high dollar plasma, DLP, or LCD
wide screen sets, hooked up to a standard cable box only? These people are
complaining of pixelization, fuzzy pictures, etc. when they are watching a
NTSC picture from the cable box on channel 3. They cant understand why this
new expensive TV looks worse than their old TV.
Seems the sales staff at Circuit Buy, etc., have, as usual, promised the
moon, and failed to deliver. These customers (mostly elderly) have no idea
what 480i, 720p,1080i is, they have never heard of up conversion, don't know
a component video cable from a garden hose, and simply don't understand why
the TV picture pretty much stinks.
I have even been to a few places where the customer had a HD Sat Receiver,
outputting 1080i, hooked up with component cables, and the customer is
watching local broadcast NTSC programming, crappy, pixels, and stretched. HD
programming looked great. Customers question: why does the game on CBS look
so bad on my new HDTV? duh, IT'S NOT IN HD!! (no, cant say that, customer
service specialist you know.)
What kind of stuff are you guys using , or saying to help the old guy down
the street understand the HD experience.
Greg Mitchell
Mitchell TV
408 S. 11th Street
Niles, MI 49120
269-683-0868
269-683-1501 Fax
mitchelltv@xxxxxxxxxxxxx
----------------------------------------------------------------------------
-
This Email List is Public. Remove: http://www.tech-assist.org/remove.htm
Lost Password: http://www.tech-assist.org and select "Login Problems?".
Email Archives: //www.freelists.org/archives/techassist/
--
No virus found in this incoming message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.9.7 - Release Date: 4/12/05
--
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.9.7 - Release Date: 4/12/05
-----------------------------------------------------------------------------
This Email List is Public. Remove: http://www.tech-assist.org/remove.htm
Lost Password: http://www.tech-assist.org and select "Login Problems?".
Email Archives: //www.freelists.org/archives/techassist/
Other related posts:
