[TechAssist] Re: low res on a hi res
- From: "LeRoy Westlund" <llw@xxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Tue, 12 Apr 2005 08:20:25 -0600
MORE creative wording,...my man !
This will belong on the chat list.
It is going to be another useless discussion, I'm afarid.
In the first place, these kind of sets are NOT for everybody.
Just like when the old people don't know how to use a 40 button remote
control.
If it takes too much of your time, just tell them to contact the people they
purchased it from, and let them use THEIR valuable time to train, and
educate THEIR customer.
We are in the REPAIR business,...NOT the sales end of the deal.
Charge a modest service call,...maybe even somewhat less then you would
normally charge. Put the TV in the right mode, and tell them NOT to touch
certain buttons, if they aren't sure what they are doing. Tell them to read
and study their operation manual, and teach "themselfs" how to operate the
TV properly.
IMHO,
LLW
LeRoy Westlund
Westlund TV & Electronics
97 North Main " I forgot,..to remember,..
Centerfield, UT 84622-0087 to forget "
Ph./Fax 435-528-3822
mailto:LLW@xxxxxxxxxx
-----Original Message-----
From: Mitchell TV <mitchelltv@xxxxxxxxxxxxx>
To: Tech Assist <techassist@xxxxxxxxxxxxx>
Date: Tuesday, April 12, 2005 7:22 AM
Subject: [TechAssist] low res on a hi res
>Any of you guys running into customers with high dollar plasma, DLP, or LCD
>wide screen sets, hooked up to a standard cable box only? These people are
>complaining of pixelization, fuzzy pictures, etc. when they are watching a
>NTSC picture from the cable box on channel 3. They cant understand why
this
>new expensive TV looks worse than their old TV.
>
>Seems the sales staff at Circuit Buy, etc., have, as usual, promised the
>moon, and failed to deliver. These customers (mostly elderly) have no idea
>what 480i, 720p,1080i is, they have never heard of up conversion, don't
know
>a component video cable from a garden hose, and simply don't understand why
>the TV picture pretty much stinks.
>
>I have even been to a few places where the customer had a HD Sat Receiver,
>outputting 1080i, hooked up with component cables, and the customer is
>watching local broadcast NTSC programming, crappy, pixels, and stretched.
HD
>programming looked great. Customers question: why does the game on CBS look
>so bad on my new HDTV? duh, IT'S NOT IN HD!! (no, cant say that, customer
>service specialist you know.)
>
>What kind of stuff are you guys using , or saying to help the old guy down
>the street understand the HD experience.
>
>
>Greg Mitchell
>Mitchell TV
>408 S. 11th Street
>Niles, MI 49120
>269-683-0868
>269-683-1501 Fax
>mitchelltv@xxxxxxxxxxxxx
>
>
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