[TechAssist] Re: low res on a hi res
- From: "Damon" <damon101@xxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Wed, 13 Apr 2005 07:32:47 -0500
Ok Mr Caillouet, thanks for the info......but WILL you answer the original
questions??
Customers question: why does the game on CBS
> look so bad on my new HDTV? duh, IT'S NOT IN HD!! (no, cant say that,
> customer service specialist you know.)
> >
> > What kind of stuff are you guys using , or saying to help the old guy
> down the street understand the HD experience.
Damon Brunger
Telrad Electronics
Fort Wayne IN
----- Original Message -----
From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Tuesday, April 12, 2005 10:00 PM
Subject: [TechAssist] Re: low res on a hi res
> These are very common complaints. First, many systems do a very poor job
of
> upconverting NTSC. The best way to view NTSC is usually to use the tuner
in
> the television and not use upconversion in STBs. The television will
> usually have a better tuner and better upconversion. Second, many systems
> handle noisy NTSC particularly badly because they do not filter well and
end
> up treating the uncorrelated noise as detail, resulting in a heavy
patterned
> grain when digitized and upconverted. The source often needs to be
cleaned
> up and the customer needs to turn down the sharpness control on the set.
>
> Many of the same consumers that have these complaints are the ones best
> suited to using an all in one solution like letting the STB tune
everything
> and not having to switch inputs. The need to be educated and likely sold
a
> preprogrammed remote to make it simple for them to use. This is exactly
> what dealers like us do. Probably 60+% if our business is custom
> installation and dealing with this stuff for the clients. Best Buy and
> Sears just can't compete...
>
> Leonard Caillouet
> Electronics World
> 1261 NW 76 Blvd
> Gainesville, FL 32606
> 352-332-5608
> FAX 352-332-5668
>
> ----- Original Message -----
> From: "Mitchell TV" <mitchelltv@xxxxxxxxxxxxx>
> To: "Tech Assist" <techassist@xxxxxxxxxxxxx>
> Sent: Tuesday, April 12, 2005 9:24 AM
> Subject: [TechAssist] low res on a hi res
>
>
> Any of you guys running into customers with high dollar plasma, DLP, or
LCD
> wide screen sets, hooked up to a standard cable box only? These people are
> complaining of pixelization, fuzzy pictures, etc. when they are watching a
> NTSC picture from the cable box on channel 3. They cant understand why
this
> new expensive TV looks worse than their old TV.
>
> Seems the sales staff at Circuit Buy, etc., have, as usual, promised the
> moon, and failed to deliver. These customers (mostly elderly) have no idea
> what 480i, 720p,1080i is, they have never heard of up conversion, don't
know
> a component video cable from a garden hose, and simply don't understand
why
> the TV picture pretty much stinks.
>
> I have even been to a few places where the customer had a HD Sat Receiver,
> outputting 1080i, hooked up with component cables, and the customer is
> watching local broadcast NTSC programming, crappy, pixels, and stretched.
HD
> programming looked great. Customers question: why does the game on CBS
look
> so bad on my new HDTV? duh, IT'S NOT IN HD!! (no, cant say that, customer
> service specialist you know.)
>
> What kind of stuff are you guys using , or saying to help the old guy down
> the street understand the HD experience.
>
>
> Greg Mitchell
> Mitchell TV
> 408 S. 11th Street
> Niles, MI 49120
> 269-683-0868
> 269-683-1501 Fax
> mitchelltv@xxxxxxxxxxxxx
>
>
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