[THIN] Re: Helpdesk support software - any ideas?
- From: "Kevin Hopley" <khopley@xxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Thu, 30 Jan 2003 13:54:00 -0000
Quick responses....thanks guys, I'll have a look into them.
Kev
-----Original Message-----
From: Stansel, Paul [mailto:Paul.Stansel@xxxxxxxxxxxxx]
Sent: 30 January 2003 13:38
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Re: Helpdesk support software - any ideas?
We use HEAT, but I'm not terribly fond of it.
-Paul
> ----------
> From: Kevin Hopley[SMTP:khopley@xxxxxxxxxxx]
> Reply To: thin@xxxxxxxxxxxxx
> Sent: Thursday, January 30, 2003 8:36 AM
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Helpdesk support software - any ideas?
>=20
>=20
> Hi All
>=20
> Does anyone use or know of any good "off the shelf" or otherwise =3D
> helpdesk support software. We are after something which will allow us =
to =3D
> create a support job sheet with an allocated job number, append =
details =3D
> to it, and allow users access to the job status over the =3D
> internet/intranet from an internal web server, and of course allow us =
to =3D
> create reports on customer/departments, open/closed jobs etc.
>=20
> We currently use an access database which is OK but does have it's =3D
> limiting features!!
>=20
> Thanks
>=20
> Kev
> =
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This Week's Sponsor: New Wyse(R) Expedian(TM)software maximizes your =
server capacity--cost-effectively. Now you can dramatically increase the =
number of users on a server by as much as 40%--and reduce the number of =
servers you have to manage. By optimizing memory usage, Wyse Expedian =
software allows the terminal server to support more applications and =
more concurrentusers. Download your 30-day free trial today at:
http://www.wyse.com/expedian/eval.cfm?promo=3DUS-Ad-0103TheThinNetNewslet=
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capacity--cost-effectively. Now you can dramatically increase the number of
users on a server by as much as 40%--and reduce the number of servers you have
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your 30-day free trial today at:
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