[THIN] Re: Helpdesk support software - any ideas?
- From: "Ziots, Edward" <EZiots@xxxxxxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Thu, 30 Jan 2003 10:53:19 -0500
Dont get the Magic Helpdesk from NAI, basically it isn't all that great.
EZ
-----Original Message-----
From: Kevin Hopley [mailto:khopley@xxxxxxxxxxx]
Sent: Thursday, January 30, 2003 8:36 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Helpdesk support software - any ideas?
Hi All
Does anyone use or know of any good "off the shelf" or otherwise =
helpdesk support software. We are after something which will allow us to =
create a support job sheet with an allocated job number, append details =
to it, and allow users access to the job status over the =
internet/intranet from an internal web server, and of course allow us to =
create reports on customer/departments, open/closed jobs etc.
We currently use an access database which is OK but does have it's =
limiting features!!
Thanks
Kev
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capacity--cost-effectively. Now you can dramatically increase the number of
users on a server by as much as 40%--and reduce the number of servers you have
to manage. By optimizing memory usage, Wyse Expedian software allows the
terminal server to support more applications and more concurrentusers. Download
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