[THIN] Re: Helpdesk support software - any ideas?

  • From: "Shaw, Matthew" <Matt.Shaw@xxxxxxxxx>
  • To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
  • Date: Thu, 30 Jan 2003 10:22:59 -0400

Kevin:

If you're interested in an extremely configurable helpdesk interface, try
www.remedy.com

This software does everything and is fully customizable. Might be a bit
beyond what you want, but something to consider in any case.


Matt

----- Original Message -----
From: "Kevin Hopley" <khopley@xxxxxxxxxxx>
To: <thin@xxxxxxxxxxxxx>
Sent: Thursday, January 30, 2003 1:36 PM
Subject: [THIN] Helpdesk support software - any ideas?


>
> Hi All
>
> Does anyone use or know of any good "off the shelf" or otherwise = 
> helpdesk support software. We are after something which will allow us 
> to = create a support job sheet with an allocated job number, append 
> details = to it, and allow users access to the job status over the = 
> internet/intranet from an internal web server, and of course allow us 
> to = create reports on customer/departments, open/closed jobs etc.
>
> We currently use an access database which is OK but does have it's = 
> limiting features!!
>
> Thanks
>
> Kev
>

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