This is the help desk that we use and it's free!! http://www.liberum.org/ Thank you, Omar Naser -----Original Message----- From: Greg Yorke (V) [mailto:GYorke@xxxxxxxxxxxxx] Sent: Thursday, January 30, 2003 5:13 PM To: 'thin@xxxxxxxxxxxxx' We use a product called HEAT, by Front Range. Seems to work well. We run it through Citrix. G. -----Original Message----- From: Roger Wright [mailto:RWright@xxxxxxxxxxx] Sent: January 30, 2003 2:06 PM To: 'thin@xxxxxxxxxxxxx' Subject: [THIN] Re: Helpdesk support software - any ideas? www.inet-sciences.com You can download a fully functional 3-tech version. Roger -----Original Message----- From: Kevin Hopley [mailto:khopley@xxxxxxxxxxx] Sent: Thursday, January 30, 2003 8:36 AM To: thin@xxxxxxxxxxxxx Subject: [THIN] Helpdesk support software - any ideas? Hi All Does anyone use or know of any good "off the shelf" or otherwise = helpdesk support software. We are after something which will allow us to = create a support job sheet with an allocated job number, append details = to it, and allow users access to the job status over the = internet/intranet from an internal web server, and of course allow us to = create reports on customer/departments, open/closed jobs etc. We currently use an access database which is OK but does have it's = limiting features!! Thanks Kev *************************************************************************** This Week's Sponsor: New Wyse(R) Expedian(TM)software maximizes your server capacity--cost-effectively. Now you can dramatically increase the number of users on a server by as much as 40%--and reduce the number of servers you have to manage. By optimizing memory usage, Wyse Expedian software allows the terminal server to support more applications and more concurrentusers. Download your 30-day free trial today at: http://www.wyse.com/expedian/eval.cfm?promo=US-Ad-0103TheThinNetNewsletterEM **************************************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thethin.net/citrixlist.cfm _______ NOTICE: The information contained in this electronic message is considered privileged and confidential under Florida Statutes 456.057 and 395.3025. It is intended solely for the use of the recipient named above. If the reader is not the recipient named above, you are hereby notified that any dissemination, distribution, copying or disclosure of the contents of this message is prohibited. If you have received this e-mail message in error, please immediately notify the sender and destroy the original message. *************************************************************************** This Week's Sponsor: New Wyse(R) Expedian(TM)software maximizes your server capacity--cost-effectively. Now you can dramatically increase the number of users on a server by as much as 40%--and reduce the number of servers you have to manage. By optimizing memory usage, Wyse Expedian software allows the terminal server to support more applications and more concurrentusers. Download your 30-day free trial today at: http://www.wyse.com/expedian/eval.cfm?promo=US-Ad-0103TheThinNetNewsletterEM **************************************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thethin.net/citrixlist.cfm *************************************************************************** This Week's Sponsor: New Wyse(R) Expedian(TM)software maximizes your server capacity--cost-effectively. Now you can dramatically increase the number of users on a server by as much as 40%--and reduce the number of servers you have to manage. By optimizing memory usage, Wyse Expedian software allows the terminal server to support more applications and more concurrentusers. Download your 30-day free trial today at: http://www.wyse.com/expedian/eval.cfm?promo=US-Ad-0103TheThinNetNewsletterEM **************************************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thethin.net/citrixlist.cfm *************************************************************************** This Week's Sponsor: New Wyse(R) Expedian(TM)software maximizes your server capacity--cost-effectively. Now you can dramatically increase the number of users on a server by as much as 40%--and reduce the number of servers you have to manage. By optimizing memory usage, Wyse Expedian software allows the terminal server to support more applications and more concurrentusers. Download your 30-day free trial today at: http://www.wyse.com/expedian/eval.cfm?promo=US-Ad-0103TheThinNetNewsletterEM **************************************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thethin.net/citrixlist.cfm