[THIN] Re: Helpdesk support software - any ideas?

  • From: Robert Williams <RWilliams@xxxxxxxxxx>
  • To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
  • Date: Thu, 30 Jan 2003 10:49:20 -0800

We use Trackit here also, and because you don't have to install client. I
run it from citrix no problem.

-----Original Message-----
From: Magnus [mailto:magnus@xxxxxxxx] 
Sent: Thursday, January 30, 2003 10:19 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Helpdesk support software - any ideas?



FYI on Liberum Helpdesk Features

For Help Desk Administrators: 

choice of using NT user accounts or a separate database for granting users
access to the help desk 
runs on Microsoft IIS - no proprietary web servers 
easy-to-use menus for managing reps, departments, categories, priorities and
statuses 
runs on with MS SQL or an Access database 
built-in reports for keeping track of problems, users and support reps 
configurable email messages 
easily customizable pages to fit your organizations needs 
 
For Support Personnel 

access from any client with a web browser 
e-mail notification of new problems or updates 
pager support 
problem listings with vital details 
ability to view and edit another rep's problems 
problem updates are stamped with date, time and username 
search through problems by username, category, description, solution, dates
and more 
 
For The Users 

submit problems via a web-based form 
view the progress of open problems 
update problems with additional information 
e-mail notification 
list previously submitted problems 
user searchable knowledge base 
 


-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Kyle Hutson
Sent: Thursday, January 30, 2003 11:17 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Helpdesk support software - any ideas?



Just make sure you get at least semi-competent 1st-tier tech support 
personnel.

http://chroniclesofgeorge.nanc.com/


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This Week's Sponsor: New Wyse(R) Expedian(TM)software maximizes your server
capacity--cost-effectively. Now you can dramatically increase the number of
users on a server by as much as 40%--and reduce the number of servers you
have to manage. By optimizing memory usage, Wyse Expedian software allows
the terminal server to support more applications and more concurrentusers.
Download your 30-day free trial today at:
http://www.wyse.com/expedian/eval.cfm?promo=US-Ad-0103TheThinNetNewsletterEM
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For Archives, to Unsubscribe, Subscribe or 
set Digest or Vacation mode use the below link:
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***************************************************************************
This Week's Sponsor: New Wyse(R) Expedian(TM)software maximizes your server 
capacity--cost-effectively. Now you can dramatically increase the number of 
users on a server by as much as 40%--and reduce the number of servers you have 
to manage. By optimizing memory usage, Wyse Expedian software allows the 
terminal server to support more applications and more concurrentusers. Download 
your 30-day free trial today at:
http://www.wyse.com/expedian/eval.cfm?promo=US-Ad-0103TheThinNetNewsletterEM
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