[THIN] Re: Helpdesk support software - any ideas?
- From: "Dirk Blose" <Dirk.Blose@xxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Thu, 30 Jan 2003 08:44:49 -0500
We use Peregrine which I believe will do what you want. It's very =
customizable. Only concern with it at the moment is the stability of the =
company. It used to be part of IBM then the division was sold off or some =
such. We're trying to keep an eye on it in case we need to look elsewhere.
Dirk Blose, MCSE, CCA
Lead Technical Analyst
(919) 765-4791
dirk.blose@xxxxxxxxxx
>>> Paul.Stansel@xxxxxxxxxxxxx 01/30/03 08:37AM >>>
We use HEAT, but I'm not terribly fond of it.
-Paul
> ----------
> From: Kevin Hopley[SMTP:khopley@xxxxxxxxxxx]=20
> Reply To: thin@xxxxxxxxxxxxx=20
> Sent: Thursday, January 30, 2003 8:36 AM
> To: thin@xxxxxxxxxxxxx=20
> Subject: [THIN] Helpdesk support software - any ideas?
>=20
>=20
> Hi All
>=20
> Does anyone use or know of any good "off the shelf" or otherwise =3D
> helpdesk support software. We are after something which will allow us to =
=3D
> create a support job sheet with an allocated job number, append details =
=3D
> to it, and allow users access to the job status over the =3D
> internet/intranet from an internal web server, and of course allow us to =
=3D
> create reports on customer/departments, open/closed jobs etc.
>=20
> We currently use an access database which is OK but does have it's =3D
> limiting features!!
>=20
> Thanks
>=20
> Kev
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This Week's Sponsor: New Wyse(R) Expedian(TM)software maximizes your =
server capacity--cost-effectively. Now you can dramatically increase the =
number of users on a server by as much as 40%--and reduce the number of =
servers you have to manage. By optimizing memory usage, Wyse Expedian =
software allows the terminal server to support more applications and more =
concurrentusers. Download your 30-day free trial today at:
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capacity--cost-effectively. Now you can dramatically increase the number of
users on a server by as much as 40%--and reduce the number of servers you have
to manage. By optimizing memory usage, Wyse Expedian software allows the
terminal server to support more applications and more concurrentusers. Download
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