This is what I've been using for couple of months now, it gets the job done for me. -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Magnus Sent: Thursday, January 30, 2003 1:19 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: Helpdesk support software - any ideas? FYI on Liberum Helpdesk Features For Help Desk Administrators: choice of using NT user accounts or a separate database for granting users access to the help desk runs on Microsoft IIS - no proprietary web servers easy-to-use menus for managing reps, departments, categories, priorities and statuses runs on with MS SQL or an Access database built-in reports for keeping track of problems, users and support reps configurable email messages easily customizable pages to fit your organizations needs *************************************************************************** This Week's Sponsor: New Wyse(R) Expedian(TM)software maximizes your server capacity--cost-effectively. Now you can dramatically increase the number of users on a server by as much as 40%--and reduce the number of servers you have to manage. By optimizing memory usage, Wyse Expedian software allows the terminal server to support more applications and more concurrentusers. Download your 30-day free trial today at: http://www.wyse.com/expedian/eval.cfm?promo=US-Ad-0103TheThinNetNewsletterEM **************************************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thethin.net/citrixlist.cfm