[THIN] Re: Helpdesk support software - any ideas?

  • From: "Ken Hoegeman" <Tech@xxxxxxxxxx>
  • To: <thin@xxxxxxxxxxxxx>
  • Date: Thu, 30 Jan 2003 18:19:23 -0500

This is what I've been using for couple of months now, it gets the job
done for me.

-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Magnus
Sent: Thursday, January 30, 2003 1:19 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Helpdesk support software - any ideas?

FYI on Liberum Helpdesk Features

For Help Desk Administrators: 

choice of using NT user accounts or a separate database for granting
users access to the help desk 
runs on Microsoft IIS - no proprietary web servers 
easy-to-use menus for managing reps, departments, categories, priorities
and statuses 
runs on with MS SQL or an Access database 
built-in reports for keeping track of problems, users and support reps 
configurable email messages 
easily customizable pages to fit your organizations needs 

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