[THIN] Re: Helpdesk support software - any ideas?

  • From: "Paul DeHaan" <wppad@xxxxxxxxx>
  • To: <thin@xxxxxxxxxxxxx>
  • Date: Tue, 04 Feb 2003 16:01:17 -0500

We use Blue Ocean's Track-It!  It has a pretty good feature set and good
support.

HTH,
Paul

>>> D.vanTurnhout@xxxxxxxxxxx 02/03/03 03:21AM >>>

http://www.liberum.org/ has a free webbased helpdesk package.
I've used it in a medium sized company and it works like a charm.

Bye,

Dennis

-----Original Message-----
From: Kevin Hopley [mailto:khopley@xxxxxxxxxxx] 
Sent: donderdag 30 januari 2003 14:54
To: thin@xxxxxxxxxxxxx 
Subject: [THIN] Re: Helpdesk support software - any ideas?



Quick responses....thanks guys, I'll have a look into them.

Kev

-----Original Message-----
From: Stansel, Paul [mailto:Paul.Stansel@xxxxxxxxxxxxx] 
Sent: 30 January 2003 13:38
To: 'thin@xxxxxxxxxxxxx' 
Subject: [THIN] Re: Helpdesk support software - any ideas?



We use HEAT, but I'm not terribly fond of it.

-Paul

> ----------
> From:         Kevin Hopley[SMTP:khopley@xxxxxxxxxxx] 
> Reply To:     thin@xxxxxxxxxxxxx 
> Sent:         Thursday, January 30, 2003 8:36 AM
> To:   thin@xxxxxxxxxxxxx 
> Subject:      [THIN] Helpdesk support software - any ideas?
>=20
>=20
> Hi All
>=20
> Does anyone use or know of any good "off the shelf" or otherwise =3D 

>helpdesk support software. We are after something which will allow us
=
to =3D
> create a support job sheet with an allocated job number, append =
details =3D
> to it, and allow users access to the job status over the =3D 
> internet/intranet from an internal web server, and of course allow us

> =
to =3D
> create reports on customer/departments, open/closed jobs etc. =20
> We currently use an access database which is OK but does have it's
=3D
> limiting features!!
>=20
> Thanks
>=20
> Kev
> =
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