[THIN] Re: Helpdesk support software - any ideas?
- From: "John Vorchak" <jvorchak@xxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Thu, 30 Jan 2003 14:56:03 +0100
The Altiris Helpdesk (www.altiris.com) software package is pretty
nice and it integrates nicely into their management software if you
would ever move over to it (or you currently use it).
John
=====================================
John A. Vorchak (eMVP)
Vorchak Software
Custom Windows XP Embedded and
Windows NT Embedded Components and Solutions
jvorchak@xxxxxxxx
=====================================
> -----Original Message-----
> From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]
On
> Behalf Of Kevin Hopley
> Sent: Thursday, 30 January, 2003 08.36
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Helpdesk support software - any ideas?
>
>
> Hi All
>
> Does anyone use or know of any good "off the shelf" or otherwise =
> helpdesk support software. We are after something which will allow
us to =
> create a support job sheet with an allocated job number, append
details =
> to it, and allow users access to the job status over the =
> internet/intranet from an internal web server, and of course allow
us to =
> create reports on customer/departments, open/closed jobs etc.
>
> We currently use an access database which is OK but does have it's =
> limiting features!!
>
> Thanks
>
> Kev
>
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This Week's Sponsor: New Wyse(R) Expedian(TM)software maximizes your server
capacity--cost-effectively. Now you can dramatically increase the number of
users on a server by as much as 40%--and reduce the number of servers you have
to manage. By optimizing memory usage, Wyse Expedian software allows the
terminal server to support more applications and more concurrentusers. Download
your 30-day free trial today at:
http://www.wyse.com/expedian/eval.cfm?promo=US-Ad-0103TheThinNetNewsletterEM
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