[THIN] Helpdesk support software - any ideas?

  • From: "Kevin Hopley" <khopley@xxxxxxxxxxx>
  • To: <thin@xxxxxxxxxxxxx>
  • Date: Thu, 30 Jan 2003 13:36:01 -0000

Hi All

Does anyone use or know of any good "off the shelf" or otherwise =
helpdesk support software. We are after something which will allow us to =
create a support job sheet with an allocated job number, append details =
to it, and allow users access to the job status over the =
internet/intranet from an internal web server, and of course allow us to =
create reports on customer/departments, open/closed jobs etc.

We currently use an access database which is OK but does have it's =
limiting features!!


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