[THIN] Re: Helpdesk support software - any ideas?

  • From: Angus Macdonald <Angus.Macdonald@xxxxxxxxxxxxxxxxxxx>
  • To: thin@xxxxxxxxxxxxx
  • Date: Thu, 30 Jan 2003 13:44:15 -0000

We use Blue Flag Helpdesk but it's pretty convoluted and hard to use.

-----Original Message-----
From: Kevin Hopley [mailto:khopley@xxxxxxxxxxx]
Sent: 30 January 2003 13:36
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Helpdesk support software - any ideas?



Hi All

Does anyone use or know of any good "off the shelf" or otherwise =
helpdesk support software. We are after something which will allow us to =
create a support job sheet with an allocated job number, append details =
to it, and allow users access to the job status over the =
internet/intranet from an internal web server, and of course allow us to =
create reports on customer/departments, open/closed jobs etc.

We currently use an access database which is OK but does have it's =
limiting features!!

Thanks

Kev
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This Week's Sponsor: New Wyse(R) Expedian(TM)software maximizes your server 
capacity--cost-effectively. Now you can dramatically increase the number of 
users on a server by as much as 40%--and reduce the number of servers you have 
to manage. By optimizing memory usage, Wyse Expedian software allows the 
terminal server to support more applications and more concurrentusers. Download 
your 30-day free trial today at:
http://www.wyse.com/expedian/eval.cfm?promo=US-Ad-0103TheThinNetNewsletterEM
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