[THIN] Re: Helpdesk support software - any ideas?

  • From: "TheThin" <TheThin@xxxxxxxxxxxxxxxxxxxxx>
  • To: <thin@xxxxxxxxxxxxx>
  • Date: Thu, 30 Jan 2003 12:42:38 -0500

Does anyone know of a software that is AD? enabled.  I dream about
creating tickets by selecting from our existing AD, instead of typing
contact information over and over again.  It would also be nice to pull
up email address and mailing addresses for shipping etc.=20

I would like our script to go, "Hi can I get your email address", and
then, "Thanks MIKE, I see you are based out of our Lansing office, are
you following up on trouble ticket X? Or is there a new problem?".

I know that many people have to support broad platforms, but 90% or our
calls originate from windows users and our tracked by their windows
login information, having an Active Directory based support system would
be great.
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