Wow... That is just plain crazy. How could any type of management with more than a couple brain cells think that would work? -----Original Message----- From: Brian Murphy [mailto:bem9127@xxxxxxxxx]=20 Sent: Wednesday, February 05, 2003 2:22 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: Helpdesk support software - any ideas? Importance: Low You got off easy. Last place I allowed to employ me I was solely responsible for 700 employees and 18 remote sites. I was so overworked I finally just had to quit and become a consultant so my hair would grow back in (hopefully)=20 =20 -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Mario Villarreal Sent: Wednesday, February 05, 2003 2:16 PM To: 'thin@xxxxxxxxxxxxx' Wow...we have about the same with four of us IT guys... I knew we were overworked ;-) j/k. =20 -----Original Message----- From: Paul DeHaan [mailto:wppad@xxxxxxxxx] Sent: Wednesday, February 05, 2003 12:07 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: Helpdesk support software - any ideas? We are managing a little more than 300 workstations with Track-It! (inventory) We use it mostly for IT time/task tracking (about 18 techs). >>> MarioV@xxxxxxxxx 02/04/03 04:32PM >>> How many users are you managing? <posed to all who've responded> I currently just use the task list in outlook, but would love to get a better "tracking" tool. However, with just under 300 users, I'm not sure if it is worth it. -----Original Message----- From: Schneider, Chad M. [mailto:CMSchneider@xxxxxxxxx]=20 Sent: Tuesday, February 04, 2003 1:07 PM To: 'thin@xxxxxxxxxxxxx'=20 Subject: [THIN] Re: Helpdesk support software - any ideas? We use HEAT. -----Original Message----- From: Paul DeHaan [mailto:wppad@xxxxxxxxx]=20 Sent: Tuesday, February 04, 2003 3:01 PM To: thin@xxxxxxxxxxxxx=20 Subject: [THIN] Re: Helpdesk support software - any ideas? We use Blue Ocean's Track-It! It has a pretty good feature set and good support. HTH, Paul >>> D.vanTurnhout@xxxxxxxxxxx 02/03/03 03:21AM >>> http://www.liberum.org/ has a free webbased helpdesk package. I've used it in a medium sized company and it works like a charm. Bye, Dennis -----Original Message----- From: Kevin Hopley [mailto:khopley@xxxxxxxxxxx]=20 Sent: donderdag 30 januari 2003 14:54 To: thin@xxxxxxxxxxxxx=20 Subject: [THIN] Re: Helpdesk support software - any ideas? Quick responses....thanks guys, I'll have a look into them. Kev -----Original Message----- From: Stansel, Paul [mailto:Paul.Stansel@xxxxxxxxxxxxx]=20 Sent: 30 January 2003 13:38 To: 'thin@xxxxxxxxxxxxx'=20 Subject: [THIN] Re: Helpdesk support software - any ideas? We use HEAT, but I'm not terribly fond of it. -Paul > ---------- > From: Kevin Hopley[SMTP:khopley@xxxxxxxxxxx]=20 > Reply To: thin@xxxxxxxxxxxxx=20 > Sent: Thursday, January 30, 2003 8:36 AM > To: thin@xxxxxxxxxxxxx=20 > Subject: [THIN] Helpdesk support software - any ideas? >=3D20 >=3D20 > Hi All >=3D20 > Does anyone use or know of any good "off the shelf" or otherwise =3D3D >helpdesk support software. We are after something which will allow us =3D to =3D3D > create a support job sheet with an allocated job number, append =3D details =3D3D > to it, and allow users access to the job status over the =3D3D=20 > internet/intranet from an internal web server, and of course allow us > =3D to =3D3D > create reports on customer/departments, open/closed jobs etc. =3D20 > We currently use an access database which is OK but does have it's =3D3D > limiting features!! >=3D20 > Thanks >=3D20 > Kev > =3D ************************************************************************ *=3D * > * > This Week's Sponsor: New Wyse(R) Expedian(TM)software maximizes your > server capacity--cost-effectively. Now you can dramatically increase =3D the > number of users on a server by as much as 40%--and reduce the number =3D of > servers you have to manage. By optimizing memory usage, Wyse Expedian > software allows the terminal server to support more applications and =3D more > concurrentusers. 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