I am having nothing but problems with my Amaya. I can not get through any design without multiple threadbreaks, looping thread, trimmers not trimming all the way. I put in a call to Melco yesterday and talked with Tech support over the phone. We finally determined a service call is in order. I have yet to hear from them. Is this typical? I am terrifed to put anything on my machine because of all the things I've already ruined trying to troubleshoot on my own. Because my machine is still under warranty I feel like my hands are tied and I'm at the mercy of Melco right now waiting for a return call. I've got a ton of stuff to get out of here and an unreliable machine at this point. I'm running a beautifully digitzed design that I've run numerous times before on the same garments with the same machine parameters. As I stand and watch the machine sew this design I've been noticing it sends out a a loop of thread down the hole just above where it enters under the threadfeed roller and I end up with a threadbreak or a loop in the design. This is happening on every needle that I have tried so far. I've changed material thickness and adjusted the bobbin tension and nothing seems to help. I am confident it is not related to the design. Any suggestions on what to check next? Wendy Solomonson Itchin' To Stitch Arlington, MN (507)964-2224