Wendy, In Amaya OS, go to the help menu and force download, read that and follow the directions to force download. See if that helps. Jo --- Itchin To Stitch <itchin@xxxxxxxxxxxxxxx> wrote: > If anyone is working today I'm in need of help. I > started up my OS computer just now, opened up Amaya > OS and then switched on my machine. It makes the > usual soft beep and the lights come on under the > needlecase and the status light is green but that is > all I get. It's totally immobile. I thought it might > be a loose connection or the E-stop button but have > tried those options and it's a still a no-go. Any > ideas PLEAAAAASSSE! Of course the warranty is up, I > do have the extended but I'm hoping it's something I > can fix myself. > Wendy Solomonson > Itchin' To Stitch > Arlington, MN > (507)964-2224 Jo Just Sew It Custom Embroidery