[amayausers] Re: HELP!

Dear Wendy,
I had some of the very same concerns and had a warranty service call.  I
too had looping, thread breaks etc.  The service tech was great, it did
take a week and a half for them to get to me because it involved an
airline flight for him to get to me.  I was sewing a Dakota design and
couldn't imagine why I was having so much trouble.  I hate to admit
this, but my presser foot was raised too far up. The tech found this and
still wrote it up as a warranty issue and did a sew out just to make
sure it was nothing else.  I was tentative about using a service call,
but in the end I was satisfied.  I also asked a lot of questions when
the tech was here that I still needed answered about general embroidery.
My experience was top notch, I hope your visit goes the same.

cr

Cheryl Rotter
Team Sports Ink
5111 Grumann Dr. Ste #1B
Carson City, NV 89706
775-884-3550


-----Original Message-----
From: amayausers-bounce@xxxxxxxxxxxxx
[mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Itchin To Stitch
Sent: Thursday, February 10, 2005 10:49 AM
To: Amaya User Group
Subject: [amayausers] HELP!

I am having nothing but problems with my Amaya. I can not get through
any design without multiple threadbreaks, looping thread, trimmers not
trimming all the way. I put in a call to Melco yesterday and talked with
Tech support over the phone. We finally determined a service call is in
order. I have yet to hear from them. Is this typical? I am terrifed to
put anything on my machine because of all the things I've already ruined
trying to troubleshoot on my own.  Because my machine is still under
warranty I feel like my hands are tied and I'm at the mercy of Melco
right now waiting for a return call. I've got a ton of stuff to get out
of here and an unreliable machine at this point. I'm running a
beautifully digitzed design that I've run numerous times before on the
same garments with the same machine parameters.  As I stand and watch
the machine sew this design I've been noticing it sends out a a loop of
thread down the hole just above where it enters under the threadfeed
rolle
 r and I end up with a threadbreak or a loop in the design. This is
happening on every needle that I have tried so far. I've changed
material thickness and adjusted the bobbin tension and nothing seems to
help. I am confident it is not related to the design. Any suggestions on
what to check next?
Wendy Solomonson
Itchin' To Stitch
Arlington, MN
(507)964-2224

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