[amayausers] Re: HELP!

Wendy,

If it is your rotary hook, you will also have to pay for the time it =
takes
the Tech to put it in and time it.  I just had a service call, the Tech =
came
from Napa, about 30 miles, with a cost of $100 for travel.  The problem =
was
the rotary hook, and that was about another $80 and retainer - couple of =
$
plus the time at approx $85 an hour.  Of course, there is no partial
billing.  The rotary hook is considered a consumable and therefore, not
under warranty.  I have to still receive the bill so can't give you an =
exact
figure.  I received my machine in June 2004.  I called-in for the =
service
call around middle of January, and the tech came on 3 Feb.  The service =
rep
that I called returned my call in a day or two of my making it =
(excluding
weekends).  I spoke with Sally at (303)474-1180. =20

Susan Davidson
Sewfly Embroidery


-----Original Message-----
From: amayausers-bounce@xxxxxxxxxxxxx
[mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Itchin To Stitch
Sent: Thursday, February 10, 2005 10:49 AM
To: Amaya User Group
Subject: [amayausers] HELP!


I am having nothing but problems with my Amaya. I can not get through =
any
design without multiple threadbreaks, looping thread, trimmers not =
trimming
all the way. I put in a call to Melco yesterday and talked with Tech =
support
over the phone. We finally determined a service call is in order. I have =
yet
to hear from them. Is this typical? I am terrifed to put anything on my
machine because of all the things I've already ruined trying to =
troubleshoot
on my own.  Because my machine is still under warranty I feel like my =
hands
are tied and I'm at the mercy of Melco right now waiting for a return =
call.
I've got a ton of stuff to get out of here and an unreliable machine at =
this
point. I'm running a beautifully digitzed design that I've run numerous
times before on the same garments with the same machine parameters.  As =
I
stand and watch the machine sew this design I've been noticing it sends =
out
a a loop of thread down the hole just above where it enters under the
threadfeed rolle  r and I end up with a threadbreak or a loop in the =
design.
This is happening on every needle that I have tried so far. I've changed
material thickness and adjusted the bobbin tension and nothing seems to
help. I am confident it is not related to the design. Any suggestions on
what to check next? Wendy Solomonson Itchin' To Stitch Arlington, MN
(507)964-2224  =20


Other related posts: