[amayausers] Re: HELP!
- From: "John Yaglenski" <john@xxxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Thu, 10 Feb 2005 14:03:22 -0500
Just hope that they find something wrong, or you will be asked to pay for
the service call. Our tech came out, did work, found a few issues but then
neglected to put them on the sheet they turned into melco. As a result, I
got a call from someone in "collections" asking why we hadn't paid a $300+
bill for service on a machine that they didn't find anything wrong with.
Oy. Still waiting for a return call on that. Now I'm nervous to report any
issue I have even though I am under warranty.
Wendy... How long have you had the machine. Wasn't it sewing well prior to
this?
Definitely sounds like a service issue if you can reproduce the error every
time.
:-----Original Message-----
:From: amayausers-bounce@xxxxxxxxxxxxx
:[mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Itchin To Stitch
:Sent: Thursday, February 10, 2005 1:49 PM
:To: Amaya User Group
:Subject: [amayausers] HELP!
:
:I am having nothing but problems with my Amaya. I can not get
:through any design without multiple threadbreaks, looping
:thread, trimmers not trimming all the way. I put in a call to
:Melco yesterday and talked with Tech support over the phone.
:We finally determined a service call is in order. I have yet
:to hear from them. Is this typical? I am terrifed to put
:anything on my machine because of all the things I've already
:ruined trying to troubleshoot on my own. Because my machine
:is still under warranty I feel like my hands are tied and I'm
:at the mercy of Melco right now waiting for a return call.
:I've got a ton of stuff to get out of here and an unreliable
:machine at this point. I'm running a beautifully digitzed
:design that I've run numerous times before on the same
:garments with the same machine parameters. As I stand and
:watch the machine sew this design I've been noticing it sends
:out a a loop of thread down the hole just above where it
:enters under the threadfeed rolle r and I end up with a
:threadbreak or a loop in the design. This is happening on
:every needle that I have tried so far. I've changed material
:thickness and adjusted the bobbin tension and nothing seems to
:help. I am confident it is not related to the design. Any
:suggestions on what to check next?
:Wendy Solomonson
:Itchin' To Stitch
:Arlington, MN
:(507)964-2224
:
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