Put me at the top of your list. I did get a call back from Melco and the tech is coming from Iowa. I think my hunch might be right on. Wendy Solomonson Itchin' To Stitch Arlington, MN (507)964-2224 ----- Original Message ----- From: "Marty Bies" <mbies@xxxxxxxxxx> To: <amayausers@xxxxxxxxxxxxx> Sent: Friday, February 11, 2005 3:29 PM Subject: [amayausers] Re: HELP! > The closer we get to the end of the warranty the more my desire to get > trained. You will be the first to know, Wendy. :) > > Marty > J2H Design > > -----Original Message----- > From: amayausers-bounce@xxxxxxxxxxxxx > [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Itchin To Stitch > Sent: Friday, February 11, 2005 9:48 AM > To: amayausers@xxxxxxxxxxxxx > Subject: [amayausers] Re: HELP! > > GO TO TRAINING!!!! I wonder if you would then be the closet tech for MN. > I haven't heard back from Melco yet and I'm getting really nervous about > my backup of work. Users are saying is could take weeks for someone to > get here? I hope that will not be the case or I will be very steamed. > Wendy Solomonson > Itchin' To Stitch > Arlington, MN > (507)964-2224 > ----- Original Message ----- > From: "Marty Bies" <mbies@xxxxxxxxxx> > To: <amayausers@xxxxxxxxxxxxx> > Sent: Friday, February 11, 2005 9:09 AM > Subject: [amayausers] Re: HELP! > > > > Considering that the rotary hook is a consumable, how often should it > be > > checked for timing, wear, etc.? Only when you have problems or is > there > > a timer for something more than oiling it? > > > > I have had to set the timing on ours once before (one of the screws > fell > > out of it), it wasn't that hard to do and it certainly helped reduce > > problems. > > > > Wendy, I have plans on becoming a tech but I am not able to make the > > commitment yet. We are in Elk River, MN. I am hoping I will be able > go > > to the training next year. It is a bit of a catch 22. Its easier to > > sell Amayas into an area that has close tech support. And it's easier > > to justify going thruogh the expense of becoming a tech if there are > > more Amayas in a territory to support. > > > > Marty > > J2H Design > > > > > > -----Original Message----- > > From: amayausers-bounce@xxxxxxxxxxxxx > > [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Susan Davidson > > Sent: Thursday, February 10, 2005 8:35 PM > > To: amayausers@xxxxxxxxxxxxx > > Subject: [amayausers] Re: HELP! > > > > Wendy, > > > > If it is your rotary hook, you will also have to pay for the time it > =3D3D > > takes the Tech to put it in and time it. I just had a service call, > the > > Tech =3D3D came from Napa, about 30 miles, with a cost of $100 for > travel. > > The problem =3D3D was the rotary hook, and that was about another $80 > and > > retainer - couple of =3D3D $ plus the time at approx $85 an hour. Of > > course, there is no partial billing. The rotary hook is considered a > > consumable and therefore, not under warranty. I have to still receive > > the bill so can't give you an =3D3D exact figure. I received my = > machine > =3D > > in > > June 2004. I called-in for the =3D3D service call around middle of = > =3D > > January, > > and the tech came on 3 Feb. The service =3D3D rep that I called > returned =3D > > my > > call in a day or two of my making it =3D3D (excluding weekends). I > spoke > > with Sally at (303)474-1180. =3D3D20 > > > > Susan Davidson > > Sewfly Embroidery > > > > > > -----Original Message----- > > From: amayausers-bounce@xxxxxxxxxxxxx > > [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Itchin To Stitch > > Sent: Thursday, February 10, 2005 10:49 AM > > To: Amaya User Group > > Subject: [amayausers] HELP! > > > > > > I am having nothing but problems with my Amaya. I can not get through > =3D > > =3D3D > > any design without multiple threadbreaks, looping thread, trimmers not > =3D > > =3D3D > > trimming all the way. I put in a call to Melco yesterday and talked > with > > Tech =3D3D support over the phone. We finally determined a service = > call > is > > in order. I have =3D3D yet to hear from them. Is this typical? I am = > =3D > > terrifed > > to put anything on my machine because of all the things I've already > > ruined trying to =3D3D troubleshoot on my own. Because my machine is = > =3D > > still > > under warranty I feel like my =3D3D hands are tied and I'm at the = > mercy > of > > Melco right now waiting for a return =3D3D call. > > I've got a ton of stuff to get out of here and an unreliable machine > at > > =3D3D this point. I'm running a beautifully digitzed design that I've > run > > numerous times before on the same garments with the same machine > > parameters. As =3D3D I stand and watch the machine sew this design = > I've > > been noticing it sends =3D3D out a a loop of thread down the hole just = > =3D > > above > > where it enters under the threadfeed rolle r and I end up with a > > threadbreak or a loop in the =3D3D design. > > This is happening on every needle that I have tried so far. I've > changed > > material thickness and adjusted the bobbin tension and nothing seems > to > > help. I am confident it is not related to the design. Any suggestions > on > > what to check next? Wendy Solomonson Itchin' To Stitch Arlington, MN > > (507)964-2224 =3D3D20 > > > > > > > > > > > > > > > >