Yeah right? Better take this off the TechAssist, do you think your on a Chat line. -Ed- ----- Original Message ----- From: "Al L" <alleathe@xxxxxxxxxxxxx> To: <techassist@xxxxxxxxxxxxx> Sent: Saturday, May 17, 2003 11:02 AM Subject: [TechAssist] Re: TV pick up rates for various size portables? > > Ed has been sniffing sealant again!Only islands I can afford are uninhabited > islands. I have to move to cheapsville,when and if I retire. al > > Al Leatherman > 224 Rt. 46 > Mine Hill, NJ. 07803 > WWW.ALS-TV.NET > ----- Original Message ----- > From: "Tel-Tek Electronics" <teltek3@xxxxxxxxxxxx> > To: <techassist@xxxxxxxxxxxxx> > Sent: Saturday, May 17, 2003 10:31 AM > Subject: [TechAssist] Re: TV pick up rates for various size portables? > > > > > > OK Al....see you in the Caaman Islands. > > > > -Ed- > > ----- Original Message ----- > > From: "Al L" <alleathe@xxxxxxxxxxxxx> > > To: <techassist@xxxxxxxxxxxxx> > > Sent: Saturday, May 17, 2003 10:16 AM > > Subject: [TechAssist] Re: TV pick up rates for various size portables? > > > > > > > > > > Ed's method was my method,til recently,when the carry in simply won't > > > support me, and like ED, I no longer scare em on the phone,unless its a > > > clunker..Fortunately the number of shops is small,so i should get enough > > > good calls to stay in business.Morris County is dense,and the codb is > high > > > so I have a chance,but soon as I can,I am outa here! al > > > > > > Al Leatherman > > > 224 Rt. 46 > > > Mine Hill, NJ. 07803 > > > WWW.ALS-TV.NET > > > ----- Original Message ----- > > > From: "teltek3" <teltek3@xxxxxxxxxxxx> > > > To: <techassist@xxxxxxxxxxxxx> > > > Sent: Saturday, May 17, 2003 8:08 AM > > > Subject: [TechAssist] Re: TV pick up rates for various size portables? > > > > > > > > > > > > > > Whatever it takes Kevin.....Salesmanship is half the battle. > > > > I remember a while back, when a customer asked me over the phone, what > I > > > > thought might be wrong with the set, when I ventured a guess, I was > > always > > > > giving them the "worst case scenario" and the would be pleasantly > > > surprised > > > > if the charge was much lower than anticipated. Now I have to stop > doing > > > > that, since getting them to bring in for repair is the first step to > > > > remaining in business. > > > > > > > > -Ed- > > > > . > > > > Tel-Tek Electronics > > > > Ontario-Canada > > > > > > > > teltek3@xxxxxxxxxxxx > > > > ----- Original Message ----- > > > > From: "Kevin" <kevintv@xxxxxxx> > > > > To: <techassist@xxxxxxxxxxxxx> > > > > Sent: Saturday, May 17, 2003 3:09 AM > > > > Subject: [TechAssist] Re: TV pick up rates for various size portables? > > > > > > > > > > > > > > > > > > Won't people still bring their sets in themselves if the time you > give > > > > > for the pickup is not convenient to the customer? Just a thought. > I > > > > > have tried to itemize everything on the bill, including the pickup > and > > > > > delivery charge--but there is another shop in town that takes some > of > > my > > > > > business away by telling the customer on the phone that he will only > > > > > charge a little bit more to cover gas costs. He then charges a > higher > > > > > flat rate and ends up charging about the same as I do. I have been > > > > > forced to do the same as him to remain competitive. > > > > > > > > > > Kevin Wilks > > > > > Kevin's TV & Video Repair > > > > > Penticton BC Canada > > > > > kevintv@xxxxxxx > > > > > > > > > > > > > > > -----Original Message----- > > > > > From: techassist-bounce@xxxxxxxxxxxxx > > > > > [mailto:techassist-bounce@xxxxxxxxxxxxx] On Behalf Of teltek3 > > > > > Sent: Friday, May 16, 2003 7:36 PM > > > > > To: techassist@xxxxxxxxxxxxx > > > > > Subject: [TechAssist] Re: TV pick up rates for various size > portables? > > > > > > > > > > > > > > > Perry; > > > > > Only problem with that is, it gives the customer no incentive to > > > > > transport > > > > > the set themselves. > > > > > I guess it's OK if you have a couple of guys on, anyway. Might as > well > > > > > put > > > > > them to use. But as a one-man shop, I can not spend my Bench Time on > > the > > > > > road picking up and delivering at a no charge basis. > > > > > I'm sure that the pick up and Delivery charge is reflected in your > > final > > > > > bill, although not necessarily itemized. Most of us give the > customer > > > > > the > > > > > option to save some money, by bringing it in themselves. But this is > > due > > > > > to > > > > > manpower. Have you never had a customer question your charges, why > > it's > > > > > costing him just as much, after bringing it in himself, as it does > if > > > > > you > > > > > had picked it up and delivered it? I know I would. > > > > > > > > > > -Ed- > > > > > . > > > > > Tel-Tek Electronics > > > > > Ontario-Canada > > > > > > > > > > teltek3@xxxxxxxxxxxx > > > > > ----- Original Message ----- > > > > > From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx> > > > > > To: <techassist@xxxxxxxxxxxxx> > > > > > Sent: Friday, May 16, 2003 10:14 PM > > > > > Subject: [TechAssist] Re: TV pick up rates for various size > portables? > > > > > > > > > > > > > > > > > > > > > > We pickup and deliver free with or without a repair approval for > all > > > > > > customers. It doesn't matter if you are a 100 year old disabled > > person > > > > > or > > > > > a > > > > > > 20 year old bodybuilder. We charge $35 up front deposit on a 27" > TV > > if > > > > > a > > > > > > customer brings us the set or we pick it up. And if they approve > the > > > > > repair > > > > > > the $35 is applied to the repair so really the estimate is free > too, > > > > > with > > > > > > repair. We do the same on PTV's. It cost the customer $100 if they > > > > > bring > > > > > it > > > > > > to us or we pick it up. Of course we bring in all sets that are > > called > > > > > in, > > > > > > we have two men that all they do is pickup and deliver 8 hours a > > day. > > > > > That > > > > > > way all technicians can stay on the bench where they can make us > > > > > money, > > > > > and > > > > > > we never have to worry about sending a tech to the house without > all > > > > > the > > > > > > repair parts needed and having to make multiple trips. Plus we > like > > to > > > > > cook > > > > > > the set for a couple of days, that really cuts down on recalls. > > > > > Another > > > > > good > > > > > > thing is that if it is a five minute fix you do not have to > justify > > > > > why > > > > > you > > > > > > are charging that much for a five minute fix. For us it is the > best > > > > > way > > > > > and > > > > > > it seems to be for our customers. With us picking and delivering > > them > > > > > up > > > > > > everyday they get their sets back pretty fast. > > > > > > > > > > > > Perry Bower, (EHEER) Electronic Home Entertainment Equipment > > Repairer > > > > > > Electric Medic > > > > > > "It's Cheaper to Keep Her" > > > > > > http://www.electricmedic.com > > > > > > Free Electronic Screensaver: > > > > > > > > > > > > > http://www.eyetide.com/download/?s=O3OfmSLHXygGHCv1W6Gz3Bgjtq3DNNMNdcKsY > > > > > SVGC > > > > > > 3850 Washington Road Suite 5b > > > > > > Augusta, Georgia 30907 > > > > > > Phone: 706-8MEDIC4 (863-3424) > > > > > > Phone: 706-863-3474 > > > > > > Fax: 706-863-2316 > > > > > > mailto:info@xxxxxxxxxxxxxxxxx > > > > > > > > > > > > Factory Trained Authorized Service Center For: APEX, Curtis > Mathes, > > > > > Fisher, > > > > > > GE, KEC/KTV, > > > > > > Konka, Mitsubishi, Panasonic, Philips Magnavox, Pioneer, ProSCAN, > > RCA, > > > > > > Samsung, Sanyo, Sharp, SONY, Technics, Toshiba, Zenith > > > > > > > > > > > > Provide Extended care for: AON, Circuit City, GE Contracts, Glass > > > > > Agency, > > > > > > Philips Contracts, NEW, Rex > > > > > > > > > > > > > > > > > > > > > > > > -----Original Message----- > > > > > > From: techassist-bounce@xxxxxxxxxxxxx > > > > > > [mailto:techassist-bounce@xxxxxxxxxxxxx]On Behalf Of Philip Bader > > > > > > Sent: Friday, May 16, 2003 9:14 AM > > > > > > To: techassist@xxxxxxxxxxxxx > > > > > > Subject: [TechAssist] TV pick up rates for various size portables? > > > > > > > > > > > > > > > > > > > > > > > > Not to open a can of worms here but as of late probably due to our > > > > > aging > > > > > > population (and the larger CRT sizes in "portables") More of my > > > > > > customers say "I understand you cannot fix it here, but it's too > > > > > > heavy.What would you charge me in additionto your in -shop > estimate > > > > > fee > > > > > > to pick it up? (and deliver,I assume). > > > > > > On my 25-32 inch portables I get 39.00 shop est fee up > > > > > front,applicable > > > > > > to final bill. > > > > > > What is the average charge to, say locally go pick up a 27 inch > > > > > > portable? Assuming I collect my 39.00 est fee up front as well, > what > > > > > > would be a reasonable pick up fee? > > > > > > And should we "split" it as a fee for pick up now, and later a fee > > for > > > > > > delivery if they cannot arrange to get it themselves? > > > > > > Just some thoughts. I know the deal of "you know what your time is > > > > > > worth" but we all do and can't get it much of the time anyway.So > > it's > > > > > a > > > > > > trade off. > > > > > > Fifty bucks each way? Or $25.00 pick up,$25.00 del? 39.00??? What! > > > > > > Feed back! > > > > > > Phil Bader > > > > > > -- > > > > > > Philip Bader > > > > > > Jan Phyl TV Inc. (estab. 1976) > > > > > > 3420 Recker Hwy. Winter Haven, Fl. 33880 > > > > > > Fax (863) 299-8821 > > > > > > email: tjanphyl@xxxxxxxxxxxxxxx > > > > > > > > > > > > > > > > > > > ************************************************************************ > > > > > **** > > > > > > * > > > > > > The Tech Address Book: > > > > > > http://www.tech-assist.org/secure/tip/contact.html > > > > > > Add a Repair Tip Here, or Change/Remove your Email Address: > > > > > > http://www.tech-assist.org/secure/tip/main.html > > > > > > Lost Password: > > > > > > http://www.tech-assist.org and select "Lost your Login Info?". > > > > > > Email Archives: > > > > > > //www.freelists.org/archives/techassist/ > > > > > > > > > > > > > > > > > > > ************************************************************************ > > > > > **** > > > > > * > > > > > > The Tech Address Book: > > > > > > http://www.tech-assist.org/secure/tip/contact.html > > > > > > Add a Repair Tip Here, or Change/Remove your Email Address: > > > > > > http://www.tech-assist.org/secure/tip/main.html > > > > > > Lost Password: > > > > > > http://www.tech-assist.org and select "Lost your Login Info?". > > > > > > Email Archives: > > > > > > //www.freelists.org/archives/techassist/ > > > > > > > > > > > > ************************************************************************ > > > > > ***** > > > > > The Tech Address Book: > > > > > http://www.tech-assist.org/secure/tip/contact.html > > > > > Add a Repair Tip Here, or Change/Remove your Email Address: > > > > > http://www.tech-assist.org/secure/tip/main.html > > > > > Lost Password: > > > > > http://www.tech-assist.org and select "Lost your Login Info?". > > > > > Email Archives: > > > > > //www.freelists.org/archives/techassist/ > > > > > > > > > > > > > > > > > > > > **************************************************************************** > > > > * > > > > > The Tech Address Book: > > > > > http://www.tech-assist.org/secure/tip/contact.html > > > > > Add a Repair Tip Here, or Change/Remove your Email Address: > > > > > http://www.tech-assist.org/secure/tip/main.html > > > > > Lost Password: > > > > > http://www.tech-assist.org and select "Lost your Login Info?". > > > > > Email Archives: > > > > > //www.freelists.org/archives/techassist/ > > > > > > > > > > > > > > > > > > > **************************************************************************** > > > * > > > > The Tech Address Book: > > > > http://www.tech-assist.org/secure/tip/contact.html > > > > Add a Repair Tip Here, or Change/Remove your Email Address: > > > > http://www.tech-assist.org/secure/tip/main.html > > > > Lost Password: > > > > http://www.tech-assist.org and select "Lost your Login Info?". > > > > Email Archives: > > > > //www.freelists.org/archives/techassist/ > > > > > > > > > > > > > **************************************************************************** > > * > > > The Tech Address Book: > > > http://www.tech-assist.org/secure/tip/contact.html > > > Add a Repair Tip Here, or Change/Remove your Email Address: > > > http://www.tech-assist.org/secure/tip/main.html > > > Lost Password: > > > http://www.tech-assist.org and select "Lost your Login Info?". > > > Email Archives: > > > //www.freelists.org/archives/techassist/ > > > > > > > > **************************************************************************** > * > > The Tech Address Book: > > http://www.tech-assist.org/secure/tip/contact.html > > Add a Repair Tip Here, or Change/Remove your Email Address: > > http://www.tech-assist.org/secure/tip/main.html > > Lost Password: > > http://www.tech-assist.org and select "Lost your Login Info?". > > Email Archives: > > //www.freelists.org/archives/techassist/ > > **************************************************************************** * > The Tech Address Book: > http://www.tech-assist.org/secure/tip/contact.html > Add a Repair Tip Here, or Change/Remove your Email Address: > http://www.tech-assist.org/secure/tip/main.html > Lost Password: > http://www.tech-assist.org and select "Lost your Login Info?". > Email Archives: > //www.freelists.org/archives/techassist/ > ***************************************************************************** The Tech Address Book: http://www.tech-assist.org/secure/tip/contact.html Add a Repair Tip Here, or Change/Remove your Email Address: http://www.tech-assist.org/secure/tip/main.html Lost Password: http://www.tech-assist.org and select "Lost your Login Info?". 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