[TechAssist] Re: TV pick up rates for various size portables?
- From: "teltek3" <teltek3@xxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Sat, 17 May 2003 07:06:27 -0400
Ok...I can understand your point. If your in a highly competitve area,
you're right, put a "hook" on it.
As I said before...in this area Shops are at a premium, If I'm closed for a
day, for a Doctors appointment, or Service Seminar, I know they will be back
tomorrow. Location...location..location..;-)
-Ed-
.
Tel-Tek Electronics
Ontario-Canada
teltek3@xxxxxxxxxxxx
----- Original Message -----
From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Friday, May 16, 2003 10:46 PM
Subject: [TechAssist] Re: TV pick up rates for various size portables?
>
> Hey Ed. I don't want to give the customer the incentive to transport
> the set themselves. They might transport it to one of the other 12 shops
in
> the area. It cost so much on yellow page ads, (1200 per month), to get
them
> to call, I want to hook them right away. If I do not schedule them right
> when they call, they may call someone else or drop it off at a closer shop
> to their home. They call us, we schedule them. I haven't had a customer
> question me "why it's
> costing him just as much, after bringing it in himself, as it does if you
> had picked it up and delivered it"? mainly because usually if we pick up
> sets from a customer we usually always pick them up from that same
customer
> if they use us again. Or if a customer brings them in, they always bring
> them in, so there is not much of a comparison.
>
> Perry Bower, (EHEER) Electronic Home Entertainment Equipment Repairer
> Electric Medic
> "It's Cheaper to Keep Her"
> http://www.electricmedic.com
> Free Electronic Screensaver:
>
http://www.eyetide.com/download/?s=O3OfmSLHXygGHCv1W6Gz3Bgjtq3DNNMNdcKsYSVGC
> 3850 Washington Road Suite 5b
> Augusta, Georgia 30907
> Phone: 706-8MEDIC4 (863-3424)
> Phone: 706-863-3474
> Fax: 706-863-2316
> mailto:info@xxxxxxxxxxxxxxxxx
>
> Factory Trained Authorized Service Center For: APEX, Curtis Mathes,
Fisher,
> GE, KEC/KTV,
> Konka, Mitsubishi, Panasonic, Philips Magnavox, Pioneer, ProSCAN, RCA,
> Samsung, Sanyo, Sharp, SONY, Technics, Toshiba, Zenith
>
> Provide Extended care for: AON, Circuit City, GE Contracts, Glass Agency,
> Philips Contracts, NEW, Rex
>
>
>
> -----Original Message-----
> From: techassist-bounce@xxxxxxxxxxxxx
> [mailto:techassist-bounce@xxxxxxxxxxxxx]On Behalf Of teltek3
> Sent: Friday, May 16, 2003 10:36 PM
> To: techassist@xxxxxxxxxxxxx
> Subject: [TechAssist] Re: TV pick up rates for various size portables?
>
>
>
> Perry;
> Only problem with that is, it gives the customer no incentive to transport
> the set themselves.
> I guess it's OK if you have a couple of guys on, anyway. Might as well put
> them to use. But as a one-man shop, I can not spend my Bench Time on the
> road picking up and delivering at a no charge basis.
> I'm sure that the pick up and Delivery charge is reflected in your final
> bill, although not necessarily itemized. Most of us give the customer the
> option to save some money, by bringing it in themselves. But this is due
to
> manpower. Have you never had a customer question your charges, why it's
> costing him just as much, after bringing it in himself, as it does if you
> had picked it up and delivered it? I know I would.
>
> -Ed-
> .
> Tel-Tek Electronics
> Ontario-Canada
>
> teltek3@xxxxxxxxxxxx
> ----- Original Message -----
> From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Friday, May 16, 2003 10:14 PM
> Subject: [TechAssist] Re: TV pick up rates for various size portables?
>
>
> >
> > We pickup and deliver free with or without a repair approval for all
> > customers. It doesn't matter if you are a 100 year old disabled person
or
> a
> > 20 year old bodybuilder. We charge $35 up front deposit on a 27" TV if a
> > customer brings us the set or we pick it up. And if they approve the
> repair
> > the $35 is applied to the repair so really the estimate is free too,
with
> > repair. We do the same on PTV's. It cost the customer $100 if they bring
> it
> > to us or we pick it up. Of course we bring in all sets that are called
in,
> > we have two men that all they do is pickup and deliver 8 hours a day.
That
> > way all technicians can stay on the bench where they can make us money,
> and
> > we never have to worry about sending a tech to the house without all the
> > repair parts needed and having to make multiple trips. Plus we like to
> cook
> > the set for a couple of days, that really cuts down on recalls. Another
> good
> > thing is that if it is a five minute fix you do not have to justify why
> you
> > are charging that much for a five minute fix. For us it is the best way
> and
> > it seems to be for our customers. With us picking and delivering them up
> > everyday they get their sets back pretty fast.
> >
> > Perry Bower, (EHEER) Electronic Home Entertainment Equipment Repairer
> > Electric Medic
> > "It's Cheaper to Keep Her"
> > http://www.electricmedic.com
> > Free Electronic Screensaver:
> >
>
http://www.eyetide.com/download/?s=O3OfmSLHXygGHCv1W6Gz3Bgjtq3DNNMNdcKsYSVGC
> > 3850 Washington Road Suite 5b
> > Augusta, Georgia 30907
> > Phone: 706-8MEDIC4 (863-3424)
> > Phone: 706-863-3474
> > Fax: 706-863-2316
> > mailto:info@xxxxxxxxxxxxxxxxx
> >
> > Factory Trained Authorized Service Center For: APEX, Curtis Mathes,
> Fisher,
> > GE, KEC/KTV,
> > Konka, Mitsubishi, Panasonic, Philips Magnavox, Pioneer, ProSCAN, RCA,
> > Samsung, Sanyo, Sharp, SONY, Technics, Toshiba, Zenith
> >
> > Provide Extended care for: AON, Circuit City, GE Contracts, Glass
Agency,
> > Philips Contracts, NEW, Rex
> >
> >
> >
> > -----Original Message-----
> > From: techassist-bounce@xxxxxxxxxxxxx
> > [mailto:techassist-bounce@xxxxxxxxxxxxx]On Behalf Of Philip Bader
> > Sent: Friday, May 16, 2003 9:14 AM
> > To: techassist@xxxxxxxxxxxxx
> > Subject: [TechAssist] TV pick up rates for various size portables?
> >
> >
> >
> > Not to open a can of worms here but as of late probably due to our aging
> > population (and the larger CRT sizes in "portables") More of my
> > customers say "I understand you cannot fix it here, but it's too
> > heavy.What would you charge me in additionto your in -shop estimate fee
> > to pick it up? (and deliver,I assume).
> > On my 25-32 inch portables I get 39.00 shop est fee up front,applicable
> > to final bill.
> > What is the average charge to, say locally go pick up a 27 inch
> > portable? Assuming I collect my 39.00 est fee up front as well, what
> > would be a reasonable pick up fee?
> > And should we "split" it as a fee for pick up now, and later a fee for
> > delivery if they cannot arrange to get it themselves?
> > Just some thoughts. I know the deal of "you know what your time is
> > worth" but we all do and can't get it much of the time anyway.So it's a
> > trade off.
> > Fifty bucks each way? Or $25.00 pick up,$25.00 del? 39.00??? What!
> > Feed back!
> > Phil Bader
> > --
> > Philip Bader
> > Jan Phyl TV Inc. (estab. 1976)
> > 3420 Recker Hwy. Winter Haven, Fl. 33880
> > Fax (863) 299-8821
> > email: tjanphyl@xxxxxxxxxxxxxxx
> >
> >
>
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