[TechAssist] Re: TV pick up rates for various size portables?
- From: "teltek3" <teltek3@xxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Sat, 17 May 2003 08:08:38 -0400
Whatever it takes Kevin.....Salesmanship is half the battle.
I remember a while back, when a customer asked me over the phone, what I
thought might be wrong with the set, when I ventured a guess, I was always
giving them the "worst case scenario" and the would be pleasantly surprised
if the charge was much lower than anticipated. Now I have to stop doing
that, since getting them to bring in for repair is the first step to
remaining in business.
-Ed-
.
Tel-Tek Electronics
Ontario-Canada
teltek3@xxxxxxxxxxxx
----- Original Message -----
From: "Kevin" <kevintv@xxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Saturday, May 17, 2003 3:09 AM
Subject: [TechAssist] Re: TV pick up rates for various size portables?
>
> Won't people still bring their sets in themselves if the time you give
> for the pickup is not convenient to the customer? Just a thought. I
> have tried to itemize everything on the bill, including the pickup and
> delivery charge--but there is another shop in town that takes some of my
> business away by telling the customer on the phone that he will only
> charge a little bit more to cover gas costs. He then charges a higher
> flat rate and ends up charging about the same as I do. I have been
> forced to do the same as him to remain competitive.
>
> Kevin Wilks
> Kevin's TV & Video Repair
> Penticton BC Canada
> kevintv@xxxxxxx
>
>
> -----Original Message-----
> From: techassist-bounce@xxxxxxxxxxxxx
> [mailto:techassist-bounce@xxxxxxxxxxxxx] On Behalf Of teltek3
> Sent: Friday, May 16, 2003 7:36 PM
> To: techassist@xxxxxxxxxxxxx
> Subject: [TechAssist] Re: TV pick up rates for various size portables?
>
>
> Perry;
> Only problem with that is, it gives the customer no incentive to
> transport
> the set themselves.
> I guess it's OK if you have a couple of guys on, anyway. Might as well
> put
> them to use. But as a one-man shop, I can not spend my Bench Time on the
> road picking up and delivering at a no charge basis.
> I'm sure that the pick up and Delivery charge is reflected in your final
> bill, although not necessarily itemized. Most of us give the customer
> the
> option to save some money, by bringing it in themselves. But this is due
> to
> manpower. Have you never had a customer question your charges, why it's
> costing him just as much, after bringing it in himself, as it does if
> you
> had picked it up and delivered it? I know I would.
>
> -Ed-
> .
> Tel-Tek Electronics
> Ontario-Canada
>
> teltek3@xxxxxxxxxxxx
> ----- Original Message -----
> From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Friday, May 16, 2003 10:14 PM
> Subject: [TechAssist] Re: TV pick up rates for various size portables?
>
>
> >
> > We pickup and deliver free with or without a repair approval for all
> > customers. It doesn't matter if you are a 100 year old disabled person
> or
> a
> > 20 year old bodybuilder. We charge $35 up front deposit on a 27" TV if
> a
> > customer brings us the set or we pick it up. And if they approve the
> repair
> > the $35 is applied to the repair so really the estimate is free too,
> with
> > repair. We do the same on PTV's. It cost the customer $100 if they
> bring
> it
> > to us or we pick it up. Of course we bring in all sets that are called
> in,
> > we have two men that all they do is pickup and deliver 8 hours a day.
> That
> > way all technicians can stay on the bench where they can make us
> money,
> and
> > we never have to worry about sending a tech to the house without all
> the
> > repair parts needed and having to make multiple trips. Plus we like to
> cook
> > the set for a couple of days, that really cuts down on recalls.
> Another
> good
> > thing is that if it is a five minute fix you do not have to justify
> why
> you
> > are charging that much for a five minute fix. For us it is the best
> way
> and
> > it seems to be for our customers. With us picking and delivering them
> up
> > everyday they get their sets back pretty fast.
> >
> > Perry Bower, (EHEER) Electronic Home Entertainment Equipment Repairer
> > Electric Medic
> > "It's Cheaper to Keep Her"
> > http://www.electricmedic.com
> > Free Electronic Screensaver:
> >
> http://www.eyetide.com/download/?s=O3OfmSLHXygGHCv1W6Gz3Bgjtq3DNNMNdcKsY
> SVGC
> > 3850 Washington Road Suite 5b
> > Augusta, Georgia 30907
> > Phone: 706-8MEDIC4 (863-3424)
> > Phone: 706-863-3474
> > Fax: 706-863-2316
> > mailto:info@xxxxxxxxxxxxxxxxx
> >
> > Factory Trained Authorized Service Center For: APEX, Curtis Mathes,
> Fisher,
> > GE, KEC/KTV,
> > Konka, Mitsubishi, Panasonic, Philips Magnavox, Pioneer, ProSCAN, RCA,
> > Samsung, Sanyo, Sharp, SONY, Technics, Toshiba, Zenith
> >
> > Provide Extended care for: AON, Circuit City, GE Contracts, Glass
> Agency,
> > Philips Contracts, NEW, Rex
> >
> >
> >
> > -----Original Message-----
> > From: techassist-bounce@xxxxxxxxxxxxx
> > [mailto:techassist-bounce@xxxxxxxxxxxxx]On Behalf Of Philip Bader
> > Sent: Friday, May 16, 2003 9:14 AM
> > To: techassist@xxxxxxxxxxxxx
> > Subject: [TechAssist] TV pick up rates for various size portables?
> >
> >
> >
> > Not to open a can of worms here but as of late probably due to our
> aging
> > population (and the larger CRT sizes in "portables") More of my
> > customers say "I understand you cannot fix it here, but it's too
> > heavy.What would you charge me in additionto your in -shop estimate
> fee
> > to pick it up? (and deliver,I assume).
> > On my 25-32 inch portables I get 39.00 shop est fee up
> front,applicable
> > to final bill.
> > What is the average charge to, say locally go pick up a 27 inch
> > portable? Assuming I collect my 39.00 est fee up front as well, what
> > would be a reasonable pick up fee?
> > And should we "split" it as a fee for pick up now, and later a fee for
> > delivery if they cannot arrange to get it themselves?
> > Just some thoughts. I know the deal of "you know what your time is
> > worth" but we all do and can't get it much of the time anyway.So it's
> a
> > trade off.
> > Fifty bucks each way? Or $25.00 pick up,$25.00 del? 39.00??? What!
> > Feed back!
> > Phil Bader
> > --
> > Philip Bader
> > Jan Phyl TV Inc. (estab. 1976)
> > 3420 Recker Hwy. Winter Haven, Fl. 33880
> > Fax (863) 299-8821
> > email: tjanphyl@xxxxxxxxxxxxxxx
> >
> >
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