[TechAssist] Re: TV pick up rates for various size portables?
- From: "Tel-Tek Electronics" <teltek3@xxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Sat, 17 May 2003 10:31:52 -0400
OK Al....see you in the Caaman Islands.
-Ed-
----- Original Message -----
From: "Al L" <alleathe@xxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Saturday, May 17, 2003 10:16 AM
Subject: [TechAssist] Re: TV pick up rates for various size portables?
>
> Ed's method was my method,til recently,when the carry in simply won't
> support me, and like ED, I no longer scare em on the phone,unless its a
> clunker..Fortunately the number of shops is small,so i should get enough
> good calls to stay in business.Morris County is dense,and the codb is high
> so I have a chance,but soon as I can,I am outa here! al
>
> Al Leatherman
> 224 Rt. 46
> Mine Hill, NJ. 07803
> WWW.ALS-TV.NET
> ----- Original Message -----
> From: "teltek3" <teltek3@xxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Saturday, May 17, 2003 8:08 AM
> Subject: [TechAssist] Re: TV pick up rates for various size portables?
>
>
> >
> > Whatever it takes Kevin.....Salesmanship is half the battle.
> > I remember a while back, when a customer asked me over the phone, what I
> > thought might be wrong with the set, when I ventured a guess, I was
always
> > giving them the "worst case scenario" and the would be pleasantly
> surprised
> > if the charge was much lower than anticipated. Now I have to stop doing
> > that, since getting them to bring in for repair is the first step to
> > remaining in business.
> >
> > -Ed-
> > .
> > Tel-Tek Electronics
> > Ontario-Canada
> >
> > teltek3@xxxxxxxxxxxx
> > ----- Original Message -----
> > From: "Kevin" <kevintv@xxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Saturday, May 17, 2003 3:09 AM
> > Subject: [TechAssist] Re: TV pick up rates for various size portables?
> >
> >
> > >
> > > Won't people still bring their sets in themselves if the time you give
> > > for the pickup is not convenient to the customer? Just a thought. I
> > > have tried to itemize everything on the bill, including the pickup and
> > > delivery charge--but there is another shop in town that takes some of
my
> > > business away by telling the customer on the phone that he will only
> > > charge a little bit more to cover gas costs. He then charges a higher
> > > flat rate and ends up charging about the same as I do. I have been
> > > forced to do the same as him to remain competitive.
> > >
> > > Kevin Wilks
> > > Kevin's TV & Video Repair
> > > Penticton BC Canada
> > > kevintv@xxxxxxx
> > >
> > >
> > > -----Original Message-----
> > > From: techassist-bounce@xxxxxxxxxxxxx
> > > [mailto:techassist-bounce@xxxxxxxxxxxxx] On Behalf Of teltek3
> > > Sent: Friday, May 16, 2003 7:36 PM
> > > To: techassist@xxxxxxxxxxxxx
> > > Subject: [TechAssist] Re: TV pick up rates for various size portables?
> > >
> > >
> > > Perry;
> > > Only problem with that is, it gives the customer no incentive to
> > > transport
> > > the set themselves.
> > > I guess it's OK if you have a couple of guys on, anyway. Might as well
> > > put
> > > them to use. But as a one-man shop, I can not spend my Bench Time on
the
> > > road picking up and delivering at a no charge basis.
> > > I'm sure that the pick up and Delivery charge is reflected in your
final
> > > bill, although not necessarily itemized. Most of us give the customer
> > > the
> > > option to save some money, by bringing it in themselves. But this is
due
> > > to
> > > manpower. Have you never had a customer question your charges, why
it's
> > > costing him just as much, after bringing it in himself, as it does if
> > > you
> > > had picked it up and delivered it? I know I would.
> > >
> > > -Ed-
> > > .
> > > Tel-Tek Electronics
> > > Ontario-Canada
> > >
> > > teltek3@xxxxxxxxxxxx
> > > ----- Original Message -----
> > > From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
> > > To: <techassist@xxxxxxxxxxxxx>
> > > Sent: Friday, May 16, 2003 10:14 PM
> > > Subject: [TechAssist] Re: TV pick up rates for various size portables?
> > >
> > >
> > > >
> > > > We pickup and deliver free with or without a repair approval for all
> > > > customers. It doesn't matter if you are a 100 year old disabled
person
> > > or
> > > a
> > > > 20 year old bodybuilder. We charge $35 up front deposit on a 27" TV
if
> > > a
> > > > customer brings us the set or we pick it up. And if they approve the
> > > repair
> > > > the $35 is applied to the repair so really the estimate is free too,
> > > with
> > > > repair. We do the same on PTV's. It cost the customer $100 if they
> > > bring
> > > it
> > > > to us or we pick it up. Of course we bring in all sets that are
called
> > > in,
> > > > we have two men that all they do is pickup and deliver 8 hours a
day.
> > > That
> > > > way all technicians can stay on the bench where they can make us
> > > money,
> > > and
> > > > we never have to worry about sending a tech to the house without all
> > > the
> > > > repair parts needed and having to make multiple trips. Plus we like
to
> > > cook
> > > > the set for a couple of days, that really cuts down on recalls.
> > > Another
> > > good
> > > > thing is that if it is a five minute fix you do not have to justify
> > > why
> > > you
> > > > are charging that much for a five minute fix. For us it is the best
> > > way
> > > and
> > > > it seems to be for our customers. With us picking and delivering
them
> > > up
> > > > everyday they get their sets back pretty fast.
> > > >
> > > > Perry Bower, (EHEER) Electronic Home Entertainment Equipment
Repairer
> > > > Electric Medic
> > > > "It's Cheaper to Keep Her"
> > > > http://www.electricmedic.com
> > > > Free Electronic Screensaver:
> > > >
> > >
http://www.eyetide.com/download/?s=O3OfmSLHXygGHCv1W6Gz3Bgjtq3DNNMNdcKsY
> > > SVGC
> > > > 3850 Washington Road Suite 5b
> > > > Augusta, Georgia 30907
> > > > Phone: 706-8MEDIC4 (863-3424)
> > > > Phone: 706-863-3474
> > > > Fax: 706-863-2316
> > > > mailto:info@xxxxxxxxxxxxxxxxx
> > > >
> > > > Factory Trained Authorized Service Center For: APEX, Curtis Mathes,
> > > Fisher,
> > > > GE, KEC/KTV,
> > > > Konka, Mitsubishi, Panasonic, Philips Magnavox, Pioneer, ProSCAN,
RCA,
> > > > Samsung, Sanyo, Sharp, SONY, Technics, Toshiba, Zenith
> > > >
> > > > Provide Extended care for: AON, Circuit City, GE Contracts, Glass
> > > Agency,
> > > > Philips Contracts, NEW, Rex
> > > >
> > > >
> > > >
> > > > -----Original Message-----
> > > > From: techassist-bounce@xxxxxxxxxxxxx
> > > > [mailto:techassist-bounce@xxxxxxxxxxxxx]On Behalf Of Philip Bader
> > > > Sent: Friday, May 16, 2003 9:14 AM
> > > > To: techassist@xxxxxxxxxxxxx
> > > > Subject: [TechAssist] TV pick up rates for various size portables?
> > > >
> > > >
> > > >
> > > > Not to open a can of worms here but as of late probably due to our
> > > aging
> > > > population (and the larger CRT sizes in "portables") More of my
> > > > customers say "I understand you cannot fix it here, but it's too
> > > > heavy.What would you charge me in additionto your in -shop estimate
> > > fee
> > > > to pick it up? (and deliver,I assume).
> > > > On my 25-32 inch portables I get 39.00 shop est fee up
> > > front,applicable
> > > > to final bill.
> > > > What is the average charge to, say locally go pick up a 27 inch
> > > > portable? Assuming I collect my 39.00 est fee up front as well, what
> > > > would be a reasonable pick up fee?
> > > > And should we "split" it as a fee for pick up now, and later a fee
for
> > > > delivery if they cannot arrange to get it themselves?
> > > > Just some thoughts. I know the deal of "you know what your time is
> > > > worth" but we all do and can't get it much of the time anyway.So
it's
> > > a
> > > > trade off.
> > > > Fifty bucks each way? Or $25.00 pick up,$25.00 del? 39.00??? What!
> > > > Feed back!
> > > > Phil Bader
> > > > --
> > > > Philip Bader
> > > > Jan Phyl TV Inc. (estab. 1976)
> > > > 3420 Recker Hwy. Winter Haven, Fl. 33880
> > > > Fax (863) 299-8821
> > > > email: tjanphyl@xxxxxxxxxxxxxxx
> > > >
> > > >
> > >
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