[TechAssist] Re: TV pick up rates for various size portables?
- From: "Leonard G. Caillouet" <lcaillo@xxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Tue, 20 May 2003 12:19:10 -0400
Yes, transportation is on top of the estimate fee. Charging up front weeds
out a lot of customers who are not serious about fixing sets and weeds out a
lot of junk. I have the luxury of doing so where we are. A lot of shops do
not, I'm sure, and have to charge less or do free estimates just to get the
work.
Leonard G. Caillouet
Service Manager
Electronics World
Gainesville, FL
352-332-5608
352-332-5668 (fax)
----- Original Message -----
From: "Philip Bader" <tjanphyl@xxxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Monday, May 19, 2003 4:01 PM
Subject: [TechAssist] Re: TV pick up rates for various size portables?
>
> Is your 50,60 or 70.00 trips fee in addition to your 30.00 shop est fee?
> Another words, a 27" tv to provide all transportation and shop estimate
> is: 30.00 plus 50.00 = 80.00 up front deposit?(with 30.00 of it
> deductible at end)?
> Phil B
>
> "Leonard G. Caillouet" wrote:
> >
> > We charge $30 estimate fee up front, applicable to repair costs and
local
> > pickup and deliver as follows:
> >
> > 27" and under $50
> > up to 50" $60
> > over 36" $70
> >
> > Out of town rates are more and vary, depending on the distance.
> >
> > I will occassionally adjust my charges to give older folks who need it a
> > break, but most of our elderly customers are pretty well off
financially.
> >
> > Leonard G. Caillouet
> > Service Manager
> > Electronics World
> > Gainesville, FL
> > 352-332-5608
> > 352-332-5668 (fax)
> >
> > ----- Original Message -----
> > From: "Kevin" <kevintv@xxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Sunday, May 18, 2003 2:32 PM
> > Subject: [TechAssist] Re: TV pick up rates for various size portables?
> >
> > >
> > > What is the smallest size set that you would charge $225?
> > >
> > > Kevin Wilks
> > > Kevin's TV & Video Repair
> > > Penticton BC Canada
> > > kevintv@xxxxxxx
> > >
> > >
> > > -----Original Message-----
> > > From: techassist-bounce@xxxxxxxxxxxxx
> > > [mailto:techassist-bounce@xxxxxxxxxxxxx] On Behalf Of Darryl A. Widman
> > > Sent: Sunday, May 18, 2003 12:54 AM
> > > To: techassist@xxxxxxxxxxxxx
> > > Subject: [TechAssist] Re: TV pick up rates for various size portables?
> > >
> > >
> > > Hi Phil,
> > > Here in Santa Barbara, we charge $32.50 for a service call -- that
means
> > > a trip to the home and bringing it in if it can't be repaired easily
in
> > > the home. If we can repair it there, we charge $50 for the first half
> > > hour and then $1 per minute (that's $60/hr). Then we charge the shop
> > > rate based on $60/hr. Then we charge another $32.50 to return it to
the
> > > home. No one complains. Ever! Our shop fee goes up to a max of $225
> > > with a min of $65. BIG SECRET to charging what you are worth -- your
> > > bedside manner. Be very nice with the customer. Idle chit chat is
> > > good.
> > > Have a conversation. Let them get to know you. Today a customer
> > > referred to us, had her checkbook out with the check already made out
in
> > > our name before we even got there. Now that's word of mouth. But you
> > > know you have to earn that.
> > >
> > > Darryl Widman, CET CA-52
> > > Television City
> > > POBox 50138
> > > Santa Barbara, CA 93150
> > > 805-969-2326
> > > auditron@xxxxxxxx
> > >
> > > On Fri, 16 May 2003 09:14:15 -0400 Philip Bader
> > > <tjanphyl@xxxxxxxxxxxxxxx> writes:
> > > >
> > > > Not to open a can of worms here but as of late probably due to our
> > > > aging
> > > > population (and the larger CRT sizes in "portables") More of my
> > > > customers say "I understand you cannot fix it here, but it's too
> > > > heavy.What would you charge me in additionto your in -shop estimate
> > > > fee
> > > > to pick it up? (and deliver,I assume).
> > > > On my 25-32 inch portables I get 39.00 shop est fee up
> > > > front,applicable
> > > > to final bill.
> > > > What is the average charge to, say locally go pick up a 27 inch
> > > > portable? Assuming I collect my 39.00 est fee up front as well, what
> > > > would be a reasonable pick up fee?
> > > > And should we "split" it as a fee for pick up now, and later a fee
> > > > for
> > > > delivery if they cannot arrange to get it themselves?
> > > > Just some thoughts. I know the deal of "you know what your time is
> > > > worth" but we all do and can't get it much of the time anyway.So
> > > > it's a
> > > > trade off.
> > > > Fifty bucks each way? Or $25.00 pick up,$25.00 del? 39.00??? What!
> > > > Feed back!
> > > > Phil Bader
> > > > --
> > > > Philip Bader
> > > > Jan Phyl TV Inc. (estab. 1976)
> > > > 3420 Recker Hwy. Winter Haven, Fl. 33880
> > > > Fax (863) 299-8821
> > > > email: tjanphyl@xxxxxxxxxxxxxxx
> > > >
> > > >
> > >
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> --
> Philip Bader
> Jan Phyl TV Inc. (estab. 1976)
> 3420 Recker Hwy. Winter Haven, Fl. 33880
> Fax (863) 299-8821
> email: tjanphyl@xxxxxxxxxxxxxxx
>
>
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