[TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
- From: Gary McCartney <gary@xxxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Thu, 13 May 2004 13:57:18 -0400
UPS charges $30.00 or more to bring a package across the border into
canada (called a "brokerage fee"). For the same package, FedEX starts at
$7.00 while the post office is $5.00. UPS can go out of business and I
wouldn't be upset at all.
Gary McCartney
McCartney Electronics
Guelph Ontario Canada
Est. 1984
email: gary (at) number63.ca
Technotronic Dimensions wrote:
>
> I would take UPS over Fedex Ground any day. I bought a Broken Monitor on
> Ebay a while ago which had a fairly well known problem that was a relatively
> easy fix. The Seller worked for Fed Ex, and got a discount on Ground
> Shipping. Problem was, she didnt know how to pack. Result was a Monitor
> recieved with all the PC boadrs cracked apart.
>
> When I told her the Cost of replacing all these Boards From Samsung ( About
> $300) exceeded what a New Monitor Cost, and there was now more wrong with
> it than original problem, she was not to happy. I asked for Compensation for
> what I could have sold it for if I fixed it up and sold it locally, only
> about $70 and She refused. She also would not cooperate With Fed EX , and
> Fed Ex basicly sided with her, saying all I could recoup was the original
> price the monitor sold for when I won it , whch was like $15, +22 Shipping.
> They actually sent a Guy to inspect the Shipment - and it was a joke. He
> didnt even want to view the Boards inside the monitor, just wanted to take
> it, and would not say that I would be getting a Claim going for $70....they
> kept saying $37 all the time. Needless to Say I still have the monitor here
> for when things are REALLY REALLY Slow, and I suppose I will try to fix the
> boards, but they are really badly damaged. Theres no guarantee they will
> work.
>
> At Least With UPS, they know these things happen once in a While, and they
> will cover you and get a claim started. Fed Ex would not Start a Claim at
> all. UPS has done this a couple of Times before for me in the past in same
> Scenarios and never whined about it. I told this to the Fed Ex Guy, and he
> seemed not to care, and I told him I would never Ship ANYTHING out FED EX
> because of this incident. He Seemed not to be interested in losing me as a
> Customer or potential Customer. UPS and DHL I dont think would ever act this
> Way.
>
> Steve Hearns
> Technotronic Dimensions, NY [USA]
> WWW.TECHNOTRONIC-DIMENSIONS.COM
> 1-877-817-9885 (Voice / Fax Toll Free - US Only)
>
> ----- Original Message -----
> From: <gulftech@xxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Thursday, May 13, 2004 10:37 AM
> Subject: [TechAssist] Airborne Express vs. UPS
>
> We have before talked about reasons to avoid using UPS. Many of the
>
> boxes I get from UPS or at least partially crushed.
>
> I order often from Tritronics. When shipped by Airborne, I receive my
> order in three days or less. Today, I called to check on an order from
> 5/7. Was sent out 5/7 using UPS. Was told it is scheduled for deliverly
> today. Six days? Way too long, especially when the order contains items
> holding up a repair.
>
> Tritronics uses both UPS and Airborne, as well as the US Mail for certain
> items. I will specify shipment by Airborne in the future.
>
> Ken Smith
> Gulf Technical Services
> 3034 Gulf Breeze Parkway
> Gulf Breeze, FL 32563
> 850-934-8324 (Voice) 850-932-0819 (Fax)
>
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