[TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
- From: "Leonard G. Caillouet" <lcaillo@xxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Thu, 13 May 2004 13:44:27 -0400
Every claim that I have filed with UPS for damaged products in the past 4
years has been routinely rejected for insufficient packaging (including
units double boxed and using the original manufacturer's packaging...we do
one or the other or both on all shipments) and only after hours on the phone
and threatening to cancel our account have any of them been paid. Typical
time frame is 6-8 weeks to resolve a claim.
UPS is very close to being replaced here. We have much better service from
FedEx, although I have not had to make a single claim with them, so I am not
familiar with their process.
Leonard G. Caillouet
Electronics World
Gainesville, FL
352-332-5608
352-332-5668 (fax)
----- Original Message -----
From: "Technotronic Dimensions" <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Thursday, May 13, 2004 12:42 PM
Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
> I would take UPS over Fedex Ground any day. I bought a Broken Monitor on
> Ebay a while ago which had a fairly well known problem that was a
relatively
> easy fix. The Seller worked for Fed Ex, and got a discount on Ground
> Shipping. Problem was, she didnt know how to pack. Result was a Monitor
> recieved with all the PC boadrs cracked apart.
>
> When I told her the Cost of replacing all these Boards From Samsung (
About
> $300) exceeded what a New Monitor Cost, and there was now more wrong with
> it than original problem, she was not to happy. I asked for Compensation
for
> what I could have sold it for if I fixed it up and sold it locally, only
> about $70 and She refused. She also would not cooperate With Fed EX , and
> Fed Ex basicly sided with her, saying all I could recoup was the original
> price the monitor sold for when I won it , whch was like $15, +22
Shipping.
> They actually sent a Guy to inspect the Shipment - and it was a joke. He
> didnt even want to view the Boards inside the monitor, just wanted to take
> it, and would not say that I would be getting a Claim going for
$70....they
> kept saying $37 all the time. Needless to Say I still have the monitor
here
> for when things are REALLY REALLY Slow, and I suppose I will try to fix
the
> boards, but they are really badly damaged. Theres no guarantee they will
> work.
>
> At Least With UPS, they know these things happen once in a While, and they
> will cover you and get a claim started. Fed Ex would not Start a Claim at
> all. UPS has done this a couple of Times before for me in the past in same
> Scenarios and never whined about it. I told this to the Fed Ex Guy, and he
> seemed not to care, and I told him I would never Ship ANYTHING out FED EX
> because of this incident. He Seemed not to be interested in losing me as a
> Customer or potential Customer. UPS and DHL I dont think would ever act
this
> Way.
>
> Steve Hearns
> Technotronic Dimensions, NY [USA]
> WWW.TECHNOTRONIC-DIMENSIONS.COM
> 1-877-817-9885 (Voice / Fax Toll Free - US Only)
>
>
> ----- Original Message -----
> From: <gulftech@xxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Thursday, May 13, 2004 10:37 AM
> Subject: [TechAssist] Airborne Express vs. UPS
>
>
> We have before talked about reasons to avoid using UPS. Many of the
>
> boxes I get from UPS or at least partially crushed.
>
> I order often from Tritronics. When shipped by Airborne, I receive my
> order in three days or less. Today, I called to check on an order from
> 5/7. Was sent out 5/7 using UPS. Was told it is scheduled for deliverly
> today. Six days? Way too long, especially when the order contains items
> holding up a repair.
>
> Tritronics uses both UPS and Airborne, as well as the US Mail for certain
> items. I will specify shipment by Airborne in the future.
>
>
> Ken Smith
> Gulf Technical Services
> 3034 Gulf Breeze Parkway
> Gulf Breeze, FL 32563
> 850-934-8324 (Voice) 850-932-0819 (Fax)
>
>
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