[TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)

  • From: "Hoyt's TV" <hoytstv@xxxxxxxxxxx>
  • To: <techassist@xxxxxxxxxxxxx>
  • Date: Thu, 13 May 2004 17:36:26 -0400

I had a verrrry bad experience with them about 8 years ago, but they had the
Sony computer I wanted on special sale for $400 less than Sony wanted for it
at their website. I took a chance and won, this time.

Russ Hoyt
Hoyt's TV
Exeter, NH


----- Original Message ----- 
From: "Technotronic Dimensions" <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Thursday, May 13, 2004 4:18 PM
Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)


> Tiger Direct ! Oh No ! I once bought 2 Sticks of RAM from them. 1 was ok,
> the other was DOA, and they have a NO Return policy on the RAM - even if
its
> DOA. I hear they sell alot of Junk.....but this was 2 yrs ago.
>
> Steve Hearns
> Technotronic Dimensions, NY [USA]
> WWW.TECHNOTRONIC-DIMENSIONS.COM
> 1-877-817-9885 (Voice / Fax Toll Free - US Only)
>
>
> ----- Original Message ----- 
> From: "Hoyt's TV" <hoytstv@xxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Thursday, May 13, 2004 3:19 PM
> Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
>
>
> I bought a new computer from Tiger Direct last summer.
> Came by UPS and left on the doorstep, found it when I got in.
>
> Box was severely damaged and the case was bent so one side didn't line up
> with the front panel. I wasn't about to keep it, even if it did work. They
> picked it up saying it had to go to their damage investigating place.
> Tiger sent me a new one right away and I never heard from UPS.
>
> Russ Hoyt
> Hoyt's TV
> Exeter, NH
>
>
> ----- Original Message ----- 
> From: "Leonard G. Caillouet" <lcaillo@xxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Thursday, May 13, 2004 1:44 PM
> Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
>
>
> > Every claim that I have filed with UPS for damaged products in the past
4
> > years has been routinely rejected for insufficient packaging (including
> > units double boxed and using the original manufacturer's packaging...we
do
> > one or the other or both on all shipments) and only after hours on the
> phone
> > and threatening to cancel our account have any of them been paid.
Typical
> > time frame is 6-8 weeks to resolve a claim.
> >
> > UPS is very close to being replaced here.  We have much better service
> from
> > FedEx, although I have not had to make a single claim with them, so I am
> not
> > familiar with their process.
> >
> > Leonard G. Caillouet
> > Electronics World
> > Gainesville, FL
> > 352-332-5608
> > 352-332-5668 (fax)
> >
> >
> > ----- Original Message -----
> > From: "Technotronic Dimensions" <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Thursday, May 13, 2004 12:42 PM
> > Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
> >
> >
> > > I would take UPS over Fedex  Ground any day. I bought a Broken Monitor
> on
> > > Ebay a while ago which had a fairly well known problem that was a
> > relatively
> > > easy fix. The Seller worked for Fed Ex, and got a discount on Ground
> > > Shipping. Problem was, she didnt know how to pack. Result was a
Monitor
> > > recieved with all the PC boadrs cracked apart.
> > >
> > > When I told her the Cost of replacing all these Boards From Samsung  (
> > About
> > > $300)  exceeded what a New Monitor Cost, and there was now more wrong
> with
> > > it than original problem, she was not to happy. I asked for
Compensation
> > for
> > > what I could have sold it for if I fixed it up and sold it locally,
only
> > > about $70 and She refused. She also would not cooperate With Fed EX ,
> and
> > > Fed Ex basicly sided with her, saying all I could recoup was the
> original
> > > price the monitor sold for when I won it , whch was like $15, +22
> > Shipping.
> > > They actually sent a Guy to inspect the Shipment - and it was a joke.
He
> > > didnt even want to view the Boards inside the monitor, just wanted to
> take
> > > it, and would not say that I would be getting a Claim going for
> > $70....they
> > > kept saying $37 all the time. Needless to Say I still have the monitor
> > here
> > > for when things are REALLY REALLY Slow, and I suppose I will try to
fix
> > the
> > > boards, but they are really badly damaged. Theres no guarantee they
will
> > > work.
> > >
> > > At Least With UPS, they know these things happen once in a While, and
> they
> > > will cover you and get a claim started. Fed Ex would not Start a Claim
> at
> > > all. UPS has done this a couple of Times before for me in the past in
> same
> > > Scenarios and never whined about it. I told this to the Fed Ex Guy,
and
> he
> > > seemed not to care, and I told him I would never Ship ANYTHING out FED
> EX
> > > because of this incident. He Seemed not to be interested in losing me
as
> a
> > > Customer or potential Customer. UPS and DHL I dont think would ever
act
> > this
> > > Way.
> > >
> > > Steve Hearns
> > > Technotronic Dimensions, NY [USA]
> > > WWW.TECHNOTRONIC-DIMENSIONS.COM
> > > 1-877-817-9885 (Voice / Fax Toll Free - US Only)
> > >
> > >
> > > ----- Original Message -----
> > > From: <gulftech@xxxxxxxx>
> > > To: <techassist@xxxxxxxxxxxxx>
> > > Sent: Thursday, May 13, 2004 10:37 AM
> > > Subject: [TechAssist] Airborne Express vs. UPS
> > >
> > >
> > > We have before talked about reasons to avoid using UPS.  Many of the
> > >
> > > boxes I get from UPS or at least partially crushed.
> > >
> > > I order often from Tritronics.  When shipped by Airborne, I receive my
> > > order in three days or less.  Today, I called to check on an order
from
> > > 5/7.  Was sent out 5/7 using UPS.  Was told it is scheduled for
> deliverly
> > > today.  Six days?  Way too long, especially when the order contains
> items
> > > holding up a repair.
> > >
> > > Tritronics uses both UPS and Airborne, as well as the US Mail for
> certain
> > > items.  I will specify shipment by Airborne in the future.
> > >
> > >
> > > Ken Smith
> > > Gulf Technical Services
> > > 3034 Gulf Breeze Parkway
> > > Gulf Breeze, FL  32563
> > > 850-934-8324 (Voice) 850-932-0819 (Fax)
> > >
> > >
> > > ________________________________________________________________
> > > The best thing to hit the Internet in years - Juno SpeedBand!
> > > Surf the Web up to FIVE TIMES FASTER!
> > > Only $14.95/ month - visit www.juno.com to sign up today!
> > >
> >
>
> --------------------------------------------------------------------------
> > --
> > > -
> > > Lost Password:
> > > http://www.tech-assist.org  and select "Login Problems?".
> > > Email Archives:
> > > http://www.freelists.org/archives/techassist/
> > >
> > >
> > >
> >
>
> --------------------------------------------------------------------------
> > ---
> > > Lost Password:
> > > http://www.tech-assist.org  and select "Login Problems?".
> > > Email Archives:
> > > http://www.freelists.org/archives/techassist/
> >
> >
> >
>
> --------------------------------------------------------------------------
> ---
> > Lost Password:
> > http://www.tech-assist.org  and select "Login Problems?".
> > Email Archives:
> > http://www.freelists.org/archives/techassist/
> >
>
>
>
> --------------------------------------------------------------------------
--
> -
> Lost Password:
> http://www.tech-assist.org  and select "Login Problems?".
> Email Archives:
> http://www.freelists.org/archives/techassist/
>
>
>
> --------------------------------------------------------------------------
---
> Lost Password:
> http://www.tech-assist.org  and select "Login Problems?".
> Email Archives:
> http://www.freelists.org/archives/techassist/
>



-----------------------------------------------------------------------------
Lost Password:
http://www.tech-assist.org  and select "Login Problems?".
Email Archives:
http://www.freelists.org/archives/techassist/

Other related posts: